Error messages

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A friend has been getting the following error messages:

HPZSTATX has caused as error in HPZSTATX>EXE

SYSDOC 32 has causes an error in DEBENG>DLL
SYSDOC 32 will now close. If you continue to experience problems try restarting your computer.

MONITOR has caused an error in KERNEL 32DLL
monitor will now close.

She is running WIN ME – upgraded from WIN 98 SE. She is not able to update her Norton Antivirus.

Any suggestions.

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I can only really comment on Norton Anti Virus and advise that it is one of those Win95/98 programns that does not run under Windows Me. There is a new version available that does work.

I suspect HPSTATX might have something do with a Hewlett Packard product, possibly a Printer or Scanner.

Andrew C

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I’ve run both NAV 2000 & 2001 under Me, without any trouble (but I definitely recommend the upgrade to 2001). The one thing that could definitely cause trouble is doing the upgrade with NAV installed. Microsoft tell you to disable anti-virus protection before upgrading, but I would recommend uninstalling NAV and then reinstalling after a successful upgrade.
Also, having tried it both ways, I would always do the upgrade over 98, and not tried for the ‘clean install’, which gave me problems every time.
I have heard of problems with HP printers and Me. You might want tot try removing the printer through Device Manager and re-installing it. If that doesn’t work, HP are very helpful at dealing with technical queries through their website (http://www.hp.com or .co.uk and no doubt others), in my experience.

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