Error Message (Outlook XP with Office 2000)

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We are moving to Outlook XP from Groupwise (I would rather stay in Groupwise but that is another story). Here’s my problem:

I open an e-mail with an attachment which is a forwarded e-mail. I open the attachment. I close the attachment. I try to open the attachment again without closing the email but I am getting an error message “The Operation Failed” and I am unable to open the attachment.

The problem goes away if I close the entire message and start over. Any ideas!!!

This migration has had me logging onto this wonderful site constantly. The info here is extremely helpful. Thanks ALL!!!!!

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Kind of sounds like the temporary file that is created when you open the document is not getting removed before you open the attachment again. Try waiting a little longer?

btw – depending on the capabilities of your antiVirus software, it may not be a good idea to open attachments directly from a mail item. Some AV software won’t scan the attachments that are opened this way. Our best practice is to save to disk and open it – even though Norton corporate is supposed to catch it. But few folks do it that way…

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I also wonder if this tip from UnkaMunka, related to this issue explained by jscher2000, will help with the problem.

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These seem to deal with opening attachments (unless I don’t understand them). My problem is that I can’t create a new email, contact, appointment or anything in Outlook 2000. I can, however, receive email and read it in the preview pane.

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John, let’s go back to your other post.

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Thanks soooo much. Extremely valuable information.

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