Error code 10 in Device Manager USB Controller (Professional/SP1)

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I am helping my brother with an old extra desktop this weekend, a Pentium II-350, with a AOpen AX6BC motherboard (USB 1.1). He has problem installing a new Lexmark printer using USB. (The printer works perfect on a another laptop USB 1.1) As he recently got this old desktop to use as complement at home, and has done a clean install with Windows XP Professional, I am helping him to look at all hardware, BIOS, drivers etc. to get it to work with XP and devices. I know he should have done this before installing XP, but it’s no problem installing again on this PC. I have only, so far, looked briefly at the computer.

In Device Manager; USB Controllers there is a yellow exclamation mark. Properties show Error Code 10 (that is “Device Failed to start”).

I know that when you have an old computer and are planning to move to Windows XP, you might have to update BIOS. In his case it’s the original BIOS: AX6BC R1.10 07/24/1998. Most recent for the MB is R2.59 01/09/2003.

One solution mentioned is to look in BIOS Setup and enable USB, in his case with the old BIOS, I think the only USB related issue is USB keyboard support. Another tip is to remove USB in Device Manager restart and run hardware wizard.

Since I myself, for the moment, don’t use USB I don’t know if this could also be a drivers issue. I guess the drivers in WinXP should work. I know there is an update to XP SP-1 USB drivers KB822603, but I don’t know for the moment if it solves this problem, don’t think so.

To sum: Do you think a BIOS update is appropriate? After all the machine is from 1998, and has not been running on XP before. First I will take a look at all settings in BIOS, and also try removing the device in manager.

Regards,

Argus

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Argus,
Some USB printers require certain installations be done in sequence. in order to recognize the printer properly.
1.Install the printer software & drivers that came with the printer.
2.With the printer OFF, plug in the printer to the USB port.
3.Turn ON the printer and the OS will recognize the new hardware. ( hopefully )

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Bob,
Thanks for your reply and advice. I was not present when he tried to install the printer, but from what I know about him …, I think he tried to install the printer as he successfully did on the laptop and there it worked.
Do you think this will work (the sequence you mentioned) even if there is a yellow mark for USB in Device Manager? I have been looking at the AOpen pages, their forum, and Intel (since this MB is eq. with Intel chips). As I understand it, the drivers in Windows XP should work perfectly, but there is a “Intel Chipset Software Installation Utility”, that will help the OS to recognize the chips. On the other hand this would only be for chip newer than OS, and that’s not case.

Any further advices or comments is appreciated.

Regards,
Argus

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I would first disableremove the item from device manager, then go through the routine as above.

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OK, I will try that. Also have some other things I will check (IRQ conflicts etc). Removing USB will also free the IRQ and maybe get it right.

Regarding removing USB in Device Manager; I have seen some different approaches:
– unstall software related to device
– boot safe mode
– Device Manager, show hidden
– Delete in sequence:
1. USB periph. (Printer, Scan.)
2. HID
3. USB Root Hubs
4. USB Host Controllers
– Start Normal mode
Others are straight forward:
– In Device Manager right click on USB, select uninstall.
– Do a search for Hardware changes, and install drivers.

Regards,
Argus

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OK, I will try that. Also have some other things I will check (IRQ conflicts etc). Removing USB will also free the IRQ and maybe get it right.

Regarding removing USB in Device Manager; I have seen some different approaches:
– unstall software related to device
– boot safe mode
– Device Manager, show hidden
– Delete in sequence:
1. USB periph. (Printer, Scan.)
2. HID
3. USB Root Hubs
4. USB Host Controllers
– Start Normal mode
Others are straight forward:
– In Device Manager right click on USB, select uninstall.
– Do a search for Hardware changes, and install drivers.

Regards,
Argus

Reply | Quote

I would first disableremove the item from device manager, then go through the routine as above.

Reply | Quote

Bob,
Thanks for your reply and advice. I was not present when he tried to install the printer, but from what I know about him …, I think he tried to install the printer as he successfully did on the laptop and there it worked.
Do you think this will work (the sequence you mentioned) even if there is a yellow mark for USB in Device Manager? I have been looking at the AOpen pages, their forum, and Intel (since this MB is eq. with Intel chips). As I understand it, the drivers in Windows XP should work perfectly, but there is a “Intel Chipset Software Installation Utility”, that will help the OS to recognize the chips. On the other hand this would only be for chip newer than OS, and that’s not case.

Any further advices or comments is appreciated.

Regards,
Argus

Reply | Quote

Argus,
Some USB printers require certain installations be done in sequence. in order to recognize the printer properly.
1.Install the printer software & drivers that came with the printer.
2.With the printer OFF, plug in the printer to the USB port.
3.Turn ON the printer and the OS will recognize the new hardware. ( hopefully )

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If you can find any information about the BIOS updates that would indicate anything with USB or XP you definitely should update. I’d probably do the update just on general principal because of the age of the original.

Joe

--Joe

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Joe,
I agree with you. I shall take a close look today, and try what Bob mentioned, and some other things. Then we prob will upgrade BIOS. I have all my “tools” ready and is just on my way to him. There are, as you mentioned, several updates being to the BIOS. From R 1.10 to R 2.59 some example;

R2.00 1998/11/16
Supports ACPI Suspend-to-Harddisk function;

R2.41 1999/08/27
Supports USB and VGA IRQ disable/enable. “System Frequency” has to be decided with “FSB” and “ratio” selected seperately. Supports Pentium III 600MHz. Supports Win2000 CD bootable function. Supports IDE detection of HDD size over 136GB

R2.53 2000/04/12
Fixes hang-up at 52h when booting with USB device connected.

R2.57 2002/01/30
Fixes failure of resuming from S1 in Win 2000/XP.

And so on.

Regards,
Argus

Reply | Quote

Joe,
I agree with you. I shall take a close look today, and try what Bob mentioned, and some other things. Then we prob will upgrade BIOS. I have all my “tools” ready and is just on my way to him. There are, as you mentioned, several updates being to the BIOS. From R 1.10 to R 2.59 some example;

R2.00 1998/11/16
Supports ACPI Suspend-to-Harddisk function;

R2.41 1999/08/27
Supports USB and VGA IRQ disable/enable. “System Frequency” has to be decided with “FSB” and “ratio” selected seperately. Supports Pentium III 600MHz. Supports Win2000 CD bootable function. Supports IDE detection of HDD size over 136GB

R2.53 2000/04/12
Fixes hang-up at 52h when booting with USB device connected.

R2.57 2002/01/30
Fixes failure of resuming from S1 in Win 2000/XP.

And so on.

Regards,
Argus

Reply | Quote

If you can find any information about the BIOS updates that would indicate anything with USB or XP you definitely should update. I’d probably do the update just on general principal because of the age of the original.

Joe

--Joe

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Sorry, for it has taken some time to reply, so much to do at work.

Well, I looked at my brother

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Sorry, for it has taken some time to reply, so much to do at work.

Well, I looked at my brother

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