Dell Laptop sending video to Projector via VGA

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I have a client who has a Dell laptop and she’s trying to send her video signal to a projector using the FN + F8 and it keeps saying “Presentation mode = Off” She can get the mode to turn “On” but no signal gets sent to the Projector. She’s rebooted both the laptop and projector (on/off/on) and still no luck. Other people’s laptops work fine with the same cable and the same projector. Does this sound like a video driver issue or something else? I don’t know what the model of the laptop, video card mfg’r, or the projector are but am looking for anyone who might have experienced the same situation and to point me in the right direction for an answer???

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Hi Rolf, rather than reboot it’s usually a good idea to shutdown because it drops the power to the system and allows everything to start up afresh. The projector will likely be fine (just waiting for input but if the projector allows multiple inputs, try cycling through them, eg. VGA1, VGA2, etc) so the problem is either the VGA port on the laptop or the VGA cable. Since the cable works fine with another computer, it sounds like the port may be faulty. If a shutdown and fresh start does not enable ‘presentation mode’, check the display settings and you could try using a different cable. Failing that, try booting into Dell diagnostics (FN-Power) or press F12 at boot time and choose ‘Diagnostics’ from the choices menu. If an error shows and the system is still under warranty, get on the phone to Dell technical support and they will likely replace the motherboard.

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