Dell laptop keyboard driver

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I’m visiting India at the moment and I’m trying to help a friend there. He has a Dell Latitide CPX laptop running Windows 2000, but not all the keys on the keyboard work. We think that the problem may be the wrong keyboard driver. In Control Panel, the keyboard is described as a Standard 101/102 Key or Microsoft Natural PS/2 Keyboard which I assume is not right for a laptop. I have tried the driver download section on the Dell website, and you can identify your computer type by entering a service tag number, and also specify the operating system etc. The only keyboard download it offers seems to be a utiltiy to program hot keys, which is not what I need.

I can’t find where to get the actual keyboard driver. Any ideas? (And no, the installation discs are not available to me.)

Ian

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I don’t think the device manager identification is the problem. If you search the Dell community forums for “CPX keyboard” you’ll see many, many problems. Sometimes it can fixed with cleaning the connectors & reseating the keyboard. Others say just replace it.

Joe

--Joe

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Thanks, Joe

I suppose that cleaning the connectors might be possible to try, but I think limited resources here might preclude replacing the keyboard.

I appreciate what you say about the driver perhaps not being the problem, but I am not confident that the right driver will have been installed. Is it possible to download the driver do you think? If it is the same as what is installed it would do no harm to reinstall it, I assume.

Ian

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It wouldn’t do any harm, at all. Dell (fortunately) has easily accessible resources on their web site, and pretty straight-forward instructions to their downloads. Go to the service and support page.

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Jeremy

Thanks for the tip. But as you can see from the first post, all I could find there was the download of the hotkeys utility. I’m struggling to find the actual keyboard driver.

Ian

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Is there a “Dell” folder under C:? Often there are the original drivers under there. It may be a chore figuring out which it is from the cryptic names that Dell uses.

Joe

--Joe

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I think the trouble is that my Indian friends were given the laptop, which had originally come with Win 98, with XP on it, then had a “dealer” to use my friend’s expression put 2000 on it instead. The likelihood of there being a Dell folder is remote!

Ian (now back in the UK)

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I think you are out of luck. I’d recommend searching the Dell community forums for more information.

Joe

--Joe

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