crashes after windows 11 updates

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Hi

I am at my wits end. Windows Update went ahead with the updates yesterday and now I have the dreaded blue screen of death often.

I have tried and rolled back as many updates as possible but I still get this issue.

Is there anything else i have to update or install with respect to updates? I am grateful for any assistance.

 

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Does Windows Update also provide Driver Updates to you? Check under the Driver Updates section of Update History to see which drivers may have been recently updated. You should be able to roll back any suspect drivers in Device Manager.

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Hi, I just saw the likely cuplrit (see screenshot attached)

I have an  hp laptop and it looks like they also updated some “drivers” today. Unfortunately I cannot roll these back. I would like to freeze or disable this but dont want to brick the laptop.

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I don’t have the ability to see your screenshot so maybe others here can help. Otherwise, you may want to see if HP has drivers for your laptop. If your laptop is fairly new and still in support with HP, I would strongly encourage you to use Group Policy to disable the ability of Windows Update to provide drivers. If you do this, you should rely exclusively on the OEMs (HP, etc.) to provide driver updates to your laptop hardware.

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I found the likely culprit – hp s77 system firmware. I would think  the 14.0 update messed it up.

did a number of restarts but no luck.

Any suggestions what I can do to fix this?

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Look at Reliability Monitor for errors

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You need to view the crash dump to see what is actually causing the issue.
See this thread for details: https://www.askwoody.com/forums/topic/how-to-open-a-memory-dmp-file-for-analysis-in-windows-10-please/

cheers, Paul

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Thanks. I have installled it and will check the BSV next time the crash happens. Will update here

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That system firmware indicates that the computer needs to be restarted?

Susan Bradley Patch Lady/Prudent patcher

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Yes, i have started and been restarted involuntarily a number of times.

 

As seen from attached, it is the HP specific firmware that is creating a block.

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Have you tried a full shutdown rather than just restart?

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In Control Panel\Power Options\Choose what the Power Button does, turn off Fast Startup. Then restart the PC.

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Restart is never affected by Fast Startup:

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I dont think that switching off faststart-up on made a difference.

I have never seen an error like this before and I am very hesitant to use the laptop as I am not sure the constant crash and BSOD will brick the laptop.

 

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You can’t brick a laptop by using it (you can by attempting dubious mods).

Fire up the dump viewer and let us know what it finds – you don’t have to wait for another crash to use the viewer.

cheers, Paul

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Ok…

1) I would backup any data, favorites, passwords, etc on removable media first.

2) If none of the suggestions you get from AskWoody work, after doing #1 on removable media and making sure you have program disks and license info for any programs you need (for a reinstall), as well as making  a set of HP recovery disks.

3) Download Windows 10 or 11 install media directly from Microsoft.

4) Optional step…burn a live Linux distro on a flash drive, and boot into it. It’s a good way to check and see if you have hardware issues. If Linux crashes as well, you may have a memory/hard drive/motherboard problem.

5) After all the above, do a CLEAN Windows install. No HP drivers. Reinstall programs and data.

This is ONLY a last resort, to do if nothing else works. It’s not unusual for Windows to conflict with Third Party drivers, especially after updates.

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Thanks all for the various ideas to resolve this. I took it to someone who is tech literate than me and the solution was just to uninstall the offending HP driver and continuing with the windows patches.

Worked like a charm. no crashes at all.

1 user thanked author for this post.

satrow

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