• Classic Outlook unexpectedly closes at start up on faulting module ucrtbase.dll

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    #2697361

    https://support.microsoft.com/en-us/office/classic-outlook-unexpectedly-closes-at-start-up-on-faulting-module-ucrtbase-dll-d1002db7-b487-4271-9056-f6cc11ea112e

    ISSUE

    After updating to Version 2407 Build 17830.20138 or higher you find that Outlook may unexpectedly close at start up. Outlook will also close if you test in Safe Mode.   
    You can confirm if this is the issue by looking at the Windows Event Viewer Application Log for crash Event 1000 or Event 1001, and the following event details:   ..

    STATUS: WORKAROUND

    To work around the issue, do the following:

    Run Clean rules command line to remove the client and server rules.

    Close Outlook.

    Right-click the Windows Start button and select Run.

    In the Run box paste: Outlook.exe /cleanrules.

    Select OK.

    Create a new Outlook Profile, if necessary. For more information, please go to Create an Outlook profile.

    If you still have the issue, please go to Outlook Web Access and manually remove any rules…

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