Can’t store credentials

Topic

New Reply

I have a printer which is shared on my home network by my desktop computer. My laptop often loses printer abilities because it won’t remember the login password for my desktop even though I check the box to tell it to remember the credentials. It is frustrating and the only thing I can do is remove the printer and then add it again telling it the password (again checking the box). The printer will work until I log off the laptop (or shut it down) and then I have to repeat the remove/add cycle. I am thinking there is a registry error somewhere.

I am using Windows 7 Ultimate on both computers and they are both up to date.

Any suggestions?

Reply | Quote

Replies

That seems to be a situation that is quite frequent. See if the advice here(post by Redhotorange, middle of page) is of any help. He is talking about a NAS, but shouldn’t be different for other situations.

Reply | Quote

As redhotorange suggested, I went to User accounts and then Manage your Credentials. It looked as if my password had too many characters in it so, under edit, I changed my p/w. That didn’t work and it showed up as too many characters again. (I’m guessing if I had only 2 chars in the p/w it would still show 8 dots.) What I finally did was delete the credential. I then rebooted and logged on to Desktop and told it to save my credentials. As before, it didn’t save them. So I then went back to Manage your Credentials and clicked on “Add a Windows Credential” and entered the data and it worked! The one that doesn’t work shows up as “TERMSRV/Desktop”. The one that does work shows up as simply “Desktop” as I entered it. I rebooted and it does log in and shows my printer etc.

Thanks to you and redhotorange for showing me where “Manage your Credentials” is located!!

Reply | Quote

Great :). I’m glad that is sorted.

Reply | Quote