Cannot find Installable ISAM

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i have an access app that many people are using, and no major issues have occurred – except for one. This is a user with a new computer. when she clicks on the button ‘Export Data’ she gets the error ‘Cannot find Installable ISAM’. No one else has reported the issue and I can’t duplicate the issue.

The VBA is:

Code:

    DoCmd.OutputTo acTable, "RUGItemChangeTable", "MicrosoftExcelBiff8(*.xls)", FilePath & "MLRAMLRA_Changes.xls", False, "", 0
    DoCmd.TransferText acExportDelim, , "EditMDS", FilePath & "MLRAMLRA.txt", True

Where FilePath is the letter drive for a specific USB drive.

I suspect there’s a config issue in her case since the machine is new.

She is running XP SP 3 and Office 2003.

Any ideas??

TIA

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Does this Knowledgebase Article help?

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It might, if I had the machine and could look for the files myself. but the user is not a computer person and is in another city. i don’t see asking her to do file searches and registry edits as a solution. i was hoping a SP might be in order, but her machine is up to date. Since other people can run the app without problems, it is a config issue. But I am not going to direct her to do this sort of sleuthing.

anyhow, thanks for helping!

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When you install Microsoft Office there’s an option to install additional components, such as ODBC drivers and so forth. This is a shot in the dark but perhaps she could put the installation CD back in and select the “add features” option and have her select all the options for Access to see if that gets things going.

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yeah I thought of that yesterday – when i go to Add/Remove Programs and select Change from Office, there’s no option for ODBC drivers in the Access section.

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