Cannot access the Microsoft Update Catalog

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I wanted to access the Microsoft Update Catalog at http://catalog.update.microsoft.com/v7/site/Thanks.aspx?id=120, which apparently requires Internet Explorer. (If I try it from another browser, it says to use IE.) On going there from IE11, it says “To use this website, you(r) browser must have the user data persistence setting enabled”. On checking that setting, I found that it is already enabled. Tried disabling and re-enabling it a few times, restarting IE each time, but it made no difference. The site continues to return the same error. I would like to be able to access the MS Update Catalog, so what is wrong?

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I’m not sure but perhaps you should be using IE to open this page:
http://catalog.update.microsoft.com/v7/site/Install.aspx

Hope that helps.

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Have you installed the ActiveX plugin needed? It asks me when I go there.:cheers:

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Thanks for the replies, but no joy so far. When I open the link provided by RockE, using IE11, it says “To use this Web site’s full functionality, you must be running Microsoft Internet Explorer 6.0 or later”, then tells me how to upgrade to the latest version. I don’t get any prompt about ActiveX – how do I check if this is set correctly?

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Click the Help link and then click “Send a problem report”.

Joe

--Joe

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I have done that, for both aspects of the problem, but I have no idea of what will happen next, if anything. Incidentally, I could not find “Send a problem report” under Help. What I used was Tools > “Report website problems”.

Interested to know if the problem is with the website, or in IE, or local to my PC. Does anyone else get the same errors?

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Got the same error using IE 11 and allowing an add-on or whatever made no difference, but the link provided by RockE got me in.

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Interesting ….. When I put RockE’s link into IE11, it still says that I have to use IE6 or later. Could it be that my IE11 is not reporting its status or correct version?

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Interesting ….. When I put RockE’s link into IE11, it still says that I have to use IE6 or later. Could it be that my IE11 is not reporting its status or correct version?

I’ve had the same problem today with Win7 and Win10, both running IE11. I get it with Firefox but that’s to be expected, many Microsoft pages/sites won’t allow other browsers that compete with their IE.

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If IE isn’t giving you any other problems then it’s probably working okay, but as a benchmark see if resetting it to defaults makes any difference.

You could also try the site in Compatibility Mode.

Following a factory reset once, I was unable to access a MS website because my Silverlight was out of date, although it did tell me that so that probably isn’t your problem, but just thought I’d mention it.

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We have some users in our network that have the same problem whereas when I go there I can see it just fine. There might be a permission issue on our proxy server/firewall besides the setting it mentioned. I haven’t been able to figure out why I can access it and others can’t.

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After reading all of these, my first question was what is “Default Browser” set to. Try setting it to IE11 at least temporarily and then try it.

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On my Win7 machine when I use the link http://catalog.update.microsoft.com/v7/site/Thanks.aspx?id=120 I am now getting the message about Security settings as mentioned by others. However, I already have the Userdata Persistence set to Enable.

If I go to http://catalog.update.microsoft.com/v7/site/Search.aspx?q=windows where I am searching for the term “Windows” I can see a list of updates from which I can add individual items to my “basket”.

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Some interesting ideas here, especially the last two posts. Up to now I have been trying it with IE not being my default browser (I usually use Firefox). In this scenario, even when using IE11, I get the message that I should use IE6 or newer. When I (temporarily) make IE11 my default browser, it does not complain about the browser, so evidently it looks at what the default browser is. But then I get the message saying that user data persistence has to be enabled. On checking this, it is already enabled, so I think this is a false message which really refers to something else – but I have no idea what. Activex was mentioned earlier; I have all those settings set to “enable” or “prompt”, so that should work. Probably there’s some other arcane setting similar to “default browser”, which is preventing the connection. Any more ideas?

By the way, I also uninstalled IE11, downloaded a fresh copy of the installer, and installed it again. Back up and running, and up to date except for this month’s patch (KB3139929, which I have re-applied) but it made no difference (user data persistence enabled by default).

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IE 11 is set as my default browser although I use Chrome 99% of the time. I went directly to http://catalog.update.microsoft.com/v7/site/home.aspx on IE 11 yesterday ( on my W7 computer ) and searched for and D/L’ed a number of the March updates. No muss/no fuss.

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