Build 1903 – Intel Q45/Q43 driver conflict causes RDP black screen

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This link refers, and precisely describes my problem with some HP Compaq 6000 Pro SFF PCs, which used the Intel Q45/Q43 Express display drivers.

Currently, my only way out of the problem is to roll back the installed display driver to the Microsoft Basic Display Driver.

Has anyone any suggestions of how I can ever find out if Microsoft has fixed the problem with a new Windows Update?

Thanks!

BATcher

Plethora means a lot to me.

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[steeviebops]

The old Intel GMA video (pre i-series processors) was never officially supported in Windows 8 or 10, in fact Intel went out of their way to block their G45/Q45 drivers from installing on Windows 8 – IIRC they put an empty section in the INF to target Windows 8 and just do nothing. The driver you get from Windows Update is an extremely basic one so you could be stuck here unless you can pick up a cheap and cheerful AMD or NVidia card.

A repeat of the Clover Trail graphics issues I wonder?

• This reply was modified 5 years, 9 months ago by steeviebops.

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@BATcher, was the W10 1903 a forced seek, offered ‘feature update’ or even clean ISO install?
This article over at borncity published 12th July seems to point that MS is aware of the issue..but wait, it’s now the end of august and still nothing official from OEM or MS!

There is also reported workarounds within a link (at foot of the article) and contributed by poster Ho Ka Lok. Hope this helps

Windows - commercial by definition and now function...

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BATcher wrote:

This link refers, and precisely describes my problem with some HP Compaq 6000 Pro SFF PCs, which used the Intel Q45/Q43 Express display drivers.

Currently, my only way out of the problem is to roll back the installed display driver to the Microsoft Basic Display Driver.

Has anyone any suggestions of how I can ever find out if Microsoft has fixed the problem with a new Windows Update?

Thanks!

@batcher, I hope this becomes helpful

JosephAlves1981 reply on June 14, 2019
His workaround is “You have to have WinRM enabled.”

SwissJay reply on June 23, 2019
“Excellent idea!! Had to adapt it slightly as the devicename was different in my case but works like a charm. Well done!”

JosephAlves1981 reply on June 23, 2019
It’s involves different drive letters & G45 instead, but maybe there’s applicable information that can be helpful.

BillMk reply on July 7, 2019
“I missed a few updates so I’m unsure which one fixed the issue, but its appears to be fixed in build 18932.1000”

GEOFFCKC reply on August 10, 2019
“Which is an Insider build, it’s not yet fixed in the normal build eg. 18362.267 AFAIK.”

HP EliteBook 8540w laptop Windows 10 Pro (x64)

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[BATcher]

Thanks to everyone for their replies.  Again ploughing through the Replies in my original link, the final Reply (dated 1st September) now indicates that:

“Now fixed in version 18362.329 ” 

https://support.microsoft.com/en-gb/help/4512941/windows-10-update-kb4512941

This link says, inter alia:

This non-security update includes quality improvements. Key changes include:

Addresses an issue that displays a black screen when you use Remote Desktop to connect to a machine running Windows 10, version 1903.

https://support.microsoft.com/en-gb/help/4512941/windows-10-update-kb4512941

I’ve applied this update, but won’t be able to test it works until Saturday.

BATcher

Plethora means a lot to me.

• This reply was modified 5 years, 8 months ago by BATcher.

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[PKCano]

Hello,

We have HP z2 g4 mini PCs – Windows 10 Pro 1903 – we have installed the updates above and we still get a black screen on remote desktop. We tried changing the systems we are remoting to to use the MS Basic Display Driver but that did not resolve the issue. Rebooting allows the system to work for an unknown amount of time before it stops working again until the next reboot. Any other ideas and or does anyone know if MS knows this is still an issue?

W3

• This reply was modified 5 years, 8 months ago by PKCano.
• This reply was modified 5 years, 8 months ago by woody.

1 user thanked author for this post.

woody

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What build number? (Have you installed the latest patches?)

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Same here.  Installed latest KB4512941 (OS Build 18362.329) update but still getting RDP black screen on HP EliteDesk 800 G4 SFF desktops.

HTML removal – Please use the ‘Text’ tab in the post entry box when you copy/paste.

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Edit to last Anon post:

I installed KB4517211 (OS Build 18362.387) and still have the RDP black screen on HP EliteDesk 800 G5 SFF and HP 800 G3 Mini desktops. I ran HP SDM on both models to ensure all OEM drivers are current as of 9/27.

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Thanks for the reports, folks, but please… we have Anonymous 1, Anonymous 2 and Anonymous 3, with Anonymous 3 claiming to be Anonymous 2.

Could I please convince you folks to register on the site? It’s free, easy, and you just have to respond to one email. You can even use a throwaway email address, if you like.

We have some contributors who need to stay anonymous – usually because of their employer or their country. I really want to keep anonymous posts open. A little effort would go a long way, in this case.

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