• BSOD 0x0000007B (0xF789e524) need lots of help

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    #505190

    I have been setting up and old Dell E310 machine running Windows XP Media Center. I have worked on it for days, and I had it nearly complete. The last step was to add a HIS Video card 5450 that had a PCIe X1 card slot. When I installed the card and booted up the computer, I got the Windows XP splash screen, but a dark screen after that. I then installed the driver from the CD that came with the card, but it didn’t help. In then uninstalled the driver and removed the card. Somehow in this process the blue screen of death popped up. The error code says there is a driver conflict. I’m guessing it is a video driver conflict? Anyway, the BSOD freezes the computer, and it won’t boot up. I am able to press F2 to go to “set up”, and I am able to press F12 to go to “boot”, and I am also able to get the computer to boot from a Hiren’s Boot CD. I was able to turn the registry back to a date before this happened, but that didn’t help. Also a CHKDSK /F from Hirens Boot CD did not show anything.

    Does anybody have an idea how I can get out of this situation? I have turned this computer into junk right now. Of course I don’t have an XP CD, and I’ve read stories on the internet about folks that had the CD, and reinstalling didn’t help. I sure would appreciate it. Thanks.

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    • #1559231

      I guess I should add too that I tried to follow some instructions on the internet to fix my video card problem, part of the steps was to run msconfig.exe and then select the boot.ini tab. Then I checked “boot in safe mode” and exited and then restarted the computer. This is when I could not get past the BSOD. Thanks for any help on this. I think I may have lost my computer.

    • #1559239

      Can you boot into the BIOS to check the SATA settings – you may need to change it to ATA or IDE I think it is.

      • #1559262

        Can you boot into the BIOS to check the SATA settings – you may need to change it to ATA or IDE I think it is.

        Thank you for the suggestion. I have done this a couple of times, but it made no difference:

    • #1559251

      “I have been ………… add a HIS Video card 5450 that had a PCIe X1 card slot. ………….BSOD freezes the computer, and it won’t boot up. …………..

      Does anybody have an idea how I can get out of this situation?” ………..

      Is this the original spec graphics card that came with the machine?

      • #1559263

        ”I have been ………… add a HIS Video card 5450 that had a PCIe X1 card slot. ………….BSOD freezes the computer, and it won’t boot up. …………..

        Does anybody have an idea how I can get out of this situation?” ………..

        Is this the original spec graphics card that came with the machine?

        This is the first video card ever put in this machine. It is 10 years old. The original video is from the graphics on the motherboard.

        • #1559479

          This is the first video card ever put in this machine. It is 10 years old. The original video is from the graphics on the motherboard.

          That should help.

          Now can you tell me the motherboard make and model ……….or is it a Toshiba generic no name?

          If it’s a no name board perhaps you know the name of the Intel graphics solution on the board?

          And finaly was the original OS Win XP?

          • #1559521

            That should help.

            Now can you tell me the motherboard make and model ……….or is it a Toshiba generic no name?

            If it’s a no name board perhaps you know the name of the Intel graphics solution on the board?

            And finaly was the original OS Win XP?

            Well I could tell you more about it if I had it here, but it is in the repair shop right now. The graphics is Intel GMA 950, and Windows XP Media Center Edition was the original OS and that is still what is on the computer.

            • #1559602

              Well I could tell you more about it if I had it here, but it is in the repair shop right now. The graphics is Intel GMA 950, and Windows XP Media Center Edition was the original OS and that is still what is on the computer.

              Ok so it’s in the shop.

              I suspect it’s the graphics card causing the BS.

              When you get it back – post again and I’ll have a looksee for ya.

              Bye for now.

            • #1559733

              1. The Admin password, if you never set it is blank, so you just hit return. If you did set it then reset it back to blank with Offline NT Password Changer 2011-05-11 found on the Hirens you used.

              2. The fact that you stably booted to Hirens supports the idea the HDD may be the issue.

              3. Sudo15’s suggestion makes the most sense. Seatools for DOS should work. [HDAT2 (boot) will do the same thing. Older versions of both are on Hirens.] You can try to “fix” the drive using either app menu. The drive may start to work after a fix, but may fail immediately to never…hard to predict and I have seen everything in between. Normally a HDD that reports one or more errors is replaced if they are drive errors. Be prepared to jot down any error codes produced because the bootable versions usually do not allow saving log files to a drive.

              4. With password removed (if it was indeed set in the first place) you can do Sudo’s suggestion to turn off safe mode.

              If you do decide to replace the HDD, and the old one is “fixed” and working, then clone it to the new one so you don’t lose your work.

    • #1559256

      A 0x7B bugcheck after a boot.ini modification and Safe Mode, that reads like the boot.ini mod. + Safe Mode gives the equivalent of a Clean Boot but, MSConfig had previously been used to temporarily disable a startup entry that has since been uninstalled/removed, resulting in any boot attempt crashing because a file (likely a driver marked as Boot/System) required under those parameters, is missing.

      If you cannot use Last Known Good configuration (try this several times, there should be a number of versions saved) System Restore or a recent Image to recover, any further attempts to fix it would require ‘offline’ access to the drive to attempt manual Registry/file repairs (back to Hiren’s?).

      • #1559264

        A 0x7B bugcheck after a boot.ini modification and Safe Mode, that reads like the boot.ini mod. + Safe Mode gives the equivalent of a Clean Boot but, MSConfig had previously been used to temporarily disable a startup entry that has since been uninstalled/removed, resulting in any boot attempt crashing because a file (likely a driver marked as Boot/System) required under those parameters, is missing.

        If you cannot use Last Known Good configuration (try this several times, there should be a number of versions saved) System Restore or a recent Image to recover, any further attempts to fix it would require ‘offline’ access to the drive to attempt manual Registry/file repairs (back to Hiren’s?).

        Thank you for responding, and thanks for your explanation. That makes sense to me. I did try “Recover to the last known good configuration” several times. It doesn’t matter what mode I select, the computer boots and stops at the blue screen. I also was able to boot with the Hiren’s boot CD, and using the “mini XP mode”, I was able to move the registry back before this event, but it didn’t help either. Is there another function on Hiren’s that might help? I don’t think I can do a system restore from Hirens, and I don’t have an image backup.

        I tried to insert a few screen shots that I took with my camera, but it looks like I’ll need moderator approval to insert them. Thanks for all your suggestions!

        BTW, a fellow on another board (air conditioning) posted some video of Cardiff from on top of a high rise hotel he was working on. It looks like a beautiful city really–the downtown area with a mix of the old and new. I’ve been to all 7 continents and Greenland, but I’ve never been to Cardiff. I live in Ft. Worth, TX, USA

      • #1559265

        Here are the screen shots in the sequence:

    • #1559267

      * This topic is a major reason why MSConfig should only be used for temporary troubleshooting. Once the problematic Startup is found, MSConfig should be reset to normal and a tool like Autoruns should then be used to remove the ‘bad’ entry permanently and the software relating to the ‘bad’ Startup should be uninstalled.*

      If you can use Hiren’s to find and remove the ‘bad’ entry, the disabled entries should (ordinarily) be in these locations on XP:
      HKEY_LOCAL_MACHINESOFTWAREMicrosoftShared ToolsMSConfigstartupreg
      HKEY_LOCAL_MACHINESOFTWAREMicrosoftShared ToolsMSConfigstartupfolder

      As always when working with the Windows Registry, make a backup before you begin.

      EDIT: Try this first, you might now have all entries, including those previously disabled by MSConfig, back in the ‘normal’ locations:
      HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionRun
      HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionRun
      HKEY_CURRENT_USERSoftwareMicrosoftWindows NTCurrentVersionWindowsRun and Load

      So, if you can recall the old disabled entries, you can remove them there.

      • #1559269

        * This topic is a major reason why MSConfig should only be used for temporary troubleshooting. Once the problematic Startup is found, MSConfig should be reset to normal and a tool like Autoruns should then be used to remove the ‘bad’ entry permanently and the software relating to the ‘bad’ Startup should be uninstalled.*

        If you can use Hiren’s to find and remove the ‘bad’ entry, the disabled entries should (ordinarily) be in these locations on XP:
        HKEY_LOCAL_MACHINESOFTWAREMicrosoftShared ToolsMSConfigstartupreg
        HKEY_LOCAL_MACHINESOFTWAREMicrosoftShared ToolsMSConfigstartupfolder

        As always when working with the Windows Registry, make a backup before you begin.

        Thank you sir, I’ll give it a try.

        • #1559271

          I don’t know if this will help, but I pressed the F12 key on startup and selected “Boot to the utility program”.

          Then I selected “Symptom Tree”

          Then I selected “Can not boot the OS”

          Still in memory check.

          so sorry about the first picture. I had the wrong number.

    • #1559270

      See my Edit first!

    • #1559273

      A 0x7B wouldn’t be a memory issue, I doubt if Dell have anything in their troubleshooter/tests that will detect or repair the problem as I see it.

      • #1559274

        A 0x7B wouldn’t be a memory issue, I doubt if Dell have anything in their troubleshooter/tests that will detect or repair the problem as I see it.

        You’re probably right, but I think I will run it anyway and maybe look at Hirens on my computer that is working good–the one I’m posting with here. Also sorry about the first picture in my last picture post. I had the wrong number for that picture. I have corrected it.

    • #1559299

      Alright, there was a good registry edit program in Hiren’s Boot CD 15.2. I was a little disappointed with the results though. Here they are:

      No “run” here. Only “runonce”. I highlighted runonce.

      Nothing under “run” here:

      Nothing under “run”:

      Windows:

      This is really odd. There is no “msconfig” here. Problem with Hiren’s or my registry?

      I appreciate all your help so far. I’ll keep researching it, but I haven’t done much with registry editing. Thanks.

    • #1559303

      OK, that’s the result of the Clean Boot, if you can remember the names of some Startup software that was in use, search the Registry for those, there should be one, maybe more, occurence in wherever the Clean Boot switch stores them – the ‘bad’ startup should, I think, be listed with them. Once we can work out what driver? is missing, we should be able to track that down and eliminate it.

    • #1559307

      Could I add the default settings using hirens?

    • #1559322

      I really don’t know, I’ve not used it for about a decade, neither am I sure that the defaults would work. what we really need to find is the old, bad entry that’s causing the bugcheck and work out how we can remove the pointer(s) to it.

    • #1559343

      If the PC works with onboard video and not with the GPU (before the driver is used), then likely the GPU card is bad. Try it in another system or try another card.

      http://support.amd.com/en-us/download/desktop?os=Windows+XP+-+Professional/Home&RenderOnServer=true

      Last 32-bit driver for XP for that card. At 25W max. graphics power I doubt it is overworking the PSU but that is a possibility especially if original PSU.

      • #1559390

        If the PC works with onboard video and not with the GPU (before the driver is used), then likely the GPU card is bad. Try it in another system or try another card.

        http://support.amd.com/en-us/download/desktop?os=Windows+XP+-+Professional/Home&RenderOnServer=true

        Last 32-bit driver for XP for that card. At 25W max. graphics power I doubt it is overworking the PSU but that is a possibility especially if original PSU.

        Thanks, but I wouldn’t dare put the video card in my only good working computer. Power supply is OK. I could see a little backlight on the screen when the new card would not display.

      • #1559391

        Anyone know of a good download site for Windows XP media center start disc? If I could get a good boot disc I could go to the C: prompt and type in bootcfg.exe and make the changes to start windows normally. Or, I may just take the computer to shop and explain what I think needs to be done. You would think a repair shop has a good boot disc. Thanks.

    • #1559411

      If you can change the Boot order then creating a Paragon Rescue Disk may pull you out of the mire as it has a series of Boot Corrector repairs, although I don’t remember it having a Registry Editor.

      https://www.paragon-software.com/home/rk-free/

      Select the Safe Mode option in the menu.

      • #1559426

        If you can change the Boot order then creating a Paragon Rescue Disk may pull you out of the mire as it has a series of Boot Corrector repairs, although I don’t remember it having a Registry Editor.

        https://www.paragon-software.com/home/rk-free/

        Select the Safe Mode option in the menu.

        Sudo15, thank you for that link. It is one that actually worked! I did download the exe file and burned an iso file. Then I used ImgBurn to make the disk. Well, the disk does boot up (I’m using my good computer to try this) and one of the options is “Boot Repair” or something like that. I clicked on it and asked it to repair the boot in my C: drive. Well, what happens next is pretty scarry. It says the boot will be repaired automatically and that the boot repair is NOT reversible. It then asks if you want to proceed, and of course I said no.

        But, anyway, I took my Dell E310 to the repair shop about 2 hours ago. It cost me 73 USD for them just to take a look at it. It might cost $150 more for them to make the fix and then install the video card. So, we will see what happens. If computer comes back and they can’t fix it, I’m going to run the disk from the link you gave me, and when it tells me the boot repair is not reservable, I’m going to say, “Let her rip!!!” Do your thing. That will be a last resort. Thanks for the download link!

    • #1559430

      That’s strange – I’ve run all of the boot sector repairs on my other Toshiba laptop because it has always booted up slower than this one and I didn’t get any such messages even though that is the only niggle I have with it.

      • #1559431

        That’s strange – I’ve run all of the boot sector repairs on my other Toshiba laptop because it has always booted up slower than this one and I didn’t get any such messages even though that is the only niggle I have with it.

        I didn’t take the time to read the manual. I just wanted to see if the disk would boot, and it booted up just fine. Then I clicked on “Boot Manger” or “Boot Repair” or something like that.

    • #1559432

      I haven’t read the manual either and just played it by ear, but having selected a repair option I have hit the Help button to see what it says.

    • #1559581

      The machine did not come with a x16 video slot so an x1 video card is being used. I suspect that has everything to do with it though it should work. Maybe the GPU is defective. Hopefully the BIOS is up to date though they only had 4 releases. AMD’s driver may be shaky with an x1 connection though I don’t know why the below would work. It is unfortunate major PC makers commission handicapped MBs for some of their systems.

      Several Dell E310 users have reported success with this adapter and a x16 HD6450 low profile card. A cheaper and 4x faster setup than the x1 card. But IMHO the money spent is better put towards a new PC.

      http://www.newegg.com/Product/Product.aspx?Item=N82E16814127584

      http://ark.intel.com/products/27734/Intel-915GV-Graphics-and-Memory-Controller

      DDR2 RAM, SATA-I, socket 775 P4 (Prescott)/Celeron only. Even then it may not swallow the >86W CPUs…at least not without upgrading the 230W PSU.
      https://www.dell.com/support/home/us/en/19/product-support/product/dimension-3100/drivers

      • #1559610

        The machine did not come with a x16 video slot so an x1 video card is being used. I suspect that has everything to do with it though it should work. Maybe the GPU is defective. Hopefully the BIOS is up to date though they only had 4 releases. AMD’s driver may be shaky with an x1 connection though I don’t know why the below would work. It is unfortunate major PC makers commission handicapped MBs for some of their systems.

        Several Dell E310 users have also reported success with this adapter and a x16 HD6450 low profile card. A cheaper and 4x faster setup than the x1 card. But IMHO the money spent is better put towards a new PC.

        http://www.newegg.com/Product/Product.aspx?Item=N82E16814127584

        http://ark.intel.com/products/27734/Intel-915GV-Graphics-and-Memory-Controller

        DDR2 RAM, SATA-I, socket 775 P4 (Prescott)/Celeron only. Even then it may not swallow the >86W CPUs…at least not without upgrading the 230W PSU.
        https://www.dell.com/support/home/us/en/19/product-support/product/dimension-3100/drivers

        Yes, a lot of Dell E310 users have also reported success using the HIS 5450 card that had the PCIe X1 plug. Really I’m not a gamer, and I just wanted to improve the picture on the monitor. There was one place I found that actually had video cards that were original PCI for like $20. Maybe I should have gone that route. Somehow the 2 video drivers competing against each other had something to do with me getting the blue screen of death. When the screen went blank with the new video card, I couldn’t see what I was doing. HIS customer service is non existant in the USA. You have to send an email to Hong Kong.

        This Dell E310 was not designed for upgrade though because it doesn’t have the PCIe X16 slot. Also both RAM slots were being used from the factory with 1GB each. I’m setting this computer up for my brother who is not into computers. It was bogged down with all kinds of Trojans and crapware and log ins for different people. I put a lot of work into it deleting programs and crapware and setting up his email accounts–one even using the good old Outlook Express which he likes. It is all custom to the way he wants it, and I spent days doing it. That’s the only reason I’m sticking with this computer.

        • #1559651

          …. I just wanted to improve the picture on the monitor. There was one place I found that actually had video cards that were original PCI for like $20. Maybe I should have gone that route.

          I had a PC in my guest room very much like that up until a year ago. I also received it from a radio station dumping it. 865G chipset. socket 478. 4 x 1GB DDR. P4 Northwood. And wanted to upgrade the video years ago because frankly the chipset graphics was before widescreen monitors. 3PCI slots, no graphics slot. Thanks HP for the “multimedia model.” No thanks to PCI graphics.

          Somehow the 2 video drivers competing against each other had something to do with me getting the blue screen of death….

          Well then, uninstall the Intel video driver. Install the video card. Install the latest video card driver.

          • #1559664

            I had a PC in my guest room very much like that up until a year ago. I also received it from a radio station dumping it. 865G chipset. socket 478. 4 x 1GB DDR. P4 Northwood. And wanted to upgrade the video years ago because frankly the chipset graphics was before widescreen monitors. 3PCI slots, no graphics slot. Thanks HP for the “multimedia model.” No thanks to PCI graphics.

            Well then, uninstall the Intel video driver. Install the video card. Install the latest video card driver.

            Computer doesn’t boot up. It stops at the blue screen of death on every startup.

          • #1559665

            Got the computer back from the shop today, and I was told it needed a new hard drive. Man what a waste of $73 USD. All this means is that they weren’t able to fix it either.

            I tried the boot disc from the link that Sudo15 gave me. I ran the boot restore wizard, but it didn’t do much. It’s very basic. I can’t go into the boot.ini record and change it to boot up in windows normal. Not sure what to do now without a good windows XP boot disc. I may go in a different direction and try to fix up a Core 2 Duo machine that I have laying around. It has a formatted harddrive and just needs Windows 7 operating system (OEM). Thanks for all your help and suggestions!

    • #1559680

      So where are you at with this, Endzone? It sounded like you were trying to resurrect the existing installation because of your time investment in it, but are you now saying you’re willing to start over?

      Did you try removing the video card and going back to the mobo video? I was under the impression you had and it still BSOD’d, but upon rereading I either missed it or can’t find where you clarified that.

      As for the “bad hard drive” diagnosis, do you believe the shop? I’ve seen so many techs just float that excuse when they can’t figure out what’s wrong, that I’d never believe it without some corroboration or explanation why they came to that conclusion.

      Did you try to boot into the Dell Diagnostic partition and run its hard disk test for corroboration? Another option would be to run HDAT2 and see if it fixes any disk errors. (I don’t use Hiren’s, but HDAT2 might even be something Hiren’s might put on their CD.)

      Still another option would be to test the hard disk with Spinrite, though if you don’t already own it that costs money. Spinrite might be worth the money if you absolutely had to recover the existing installation at all costs, but personally I’d just run HDAT2 to recover bad sectors and then start over with a clean install (unless HDAT2 says the disk really is toast).

      If you give me your Dell Service Tag Number from the case I can look it up and see what we’re dealing with. (PM me, though, don’t post it in a public forum). If it comes to clean installing XP there may be a couple options, but I’d try the above checks first.

      • #1559683

        So where are you at with this, Endzone? It sounded like you were trying to resurrect the existing installation because of your time investment in it, but are you now saying you’re willing to start over?

        Did you try removing the video card and going back to the mobo video? I was under the impression you had and it still BSOD’d, but upon rereading I either missed it or can’t find where you clarified that.

        As for the “bad hard drive” diagnosis, do you believe the shop? I’ve seen so many techs just float that excuse when they can’t figure out what’s wrong, that I’d never believe it without some corroboration or explanation why they came to that conclusion.

        Did you try to boot into the Dell Diagnostic partition and run its hard disk test for corroboration? Another option would be to run HDAT2 and see if it fixes any disk errors. (I don’t use Hiren’s, but HDAT2 might even be something Hiren’s might put on their CD.)

        Still another option would be to test the hard disk with Spinrite, though if you don’t already own it that costs money. Spinrite might be worth the money if you absolutely had to recover the existing installation at all costs, but personally I’d just run HDAT2 to recover bad sectors and then start over with a clean install (unless HDAT2 says the disk really is toast).

        If you give me your Dell Service Tag Number from the case I can look it up and see what we’re dealing with. (PM me, though, don’t post it in a public forum). If it comes to clean installing XP there may be a couple options, but I’d try the above checks first.

        Well, thanks for your help. Yep, time is one thing I do have a lot of now. But my background is radio repair and not computers. I guess I do have more knowledge of computers than your average bear though.

        Yes I removed the video card and uninstalled the driver. I am just using the mobo vga output now. The BSOD would appear, but I could get past it UNTIL I followed a procedure on the internet which said to start msconfig.exe and then select boot.ini and change the boot to safe mode. Somehow safe mode was missing the video driver or whatever to start the computer. This is where I got into trouble. And I didn’t select temporary mode for these changes–dumb.

        No, I don’t believe for one minute the bit about the hard drive being bad. I don’t think that is my problem at all. I still think that if I could boot in “normal” mode and not safe mode that the machine would boot up. This is a Dell Dimension E310. It’s a Pentium 4 with 2GB of RAM.

        I have an OEM copy of XP. I was thinking of trying to boot this computer with it, and then going to the recovery console. But I never know my administrator password to get to this last step. I’ve been reading about a way to bypass admin passwords by downloading a program to do it and burning it to disk. I may try this route in the very near future. The recovery console mode will automatically fix any boot manager problems. Goodnight.

        • #1559697

          I have an OEM copy of XP. I was thinking of trying to boot this computer with it, and then going to the recovery console. But I never know my administrator password to get to this last step. I’ve been reading about a way to bypass admin passwords by downloading a program to do it and burning it to disk. I may try this route in the very near future.

          Yes, chntpw is mentioned often here. It’s a reliable means of removing the password on the admin acct if one has been set, and I’ve used it often. I see Hiren’s includes it on their BootCD. (BTW, I note they also list HDAT2 as another of the included utilities, as well.)

          The E310 was of the right vintage, so if this is still the original hard disk it’s possible the computer may have shipped with DSR–Dell’s proprietary XP factory restore system. Not all computers did, but by looking up the Service Tag number there are sometimes clues as to whether it did or didn’t ship with DSR. (If the disk was replaced, most service techs wouldn’t know to transfer the DSR partition, so if this isn’t the original disk the odds are you don’t have DSR now, even if you originally did.)

          If there is a DSR partition, and if the hard disk isn’t bad, then launching DSR is a reliable way to get back up and running. So try the recovery console approach, but if that doesn’t work I’d next look at whether DSR might be an available option.

          If you’re curious to learn more about Dell’s XP-era DSR system, my webpage has more than you probably care to know.

          Dan Goodell

          • #1559740

            Yes, chntpw is mentioned often here. It’s a reliable means of removing the password on the admin acct if one has been set, and I’ve used it often. I see Hiren’s includes it on their BootCD. (BTW, I note they also list HDAT2 as another of the included utilities, as well.)

            The E310 was of the right vintage, so if this is still the original hard disk it’s possible the computer may have shipped with DSR–Dell’s proprietary XP factory restore system. Not all computers did, but by looking up the Service Tag number there are sometimes clues as to whether it did or didn’t ship with DSR. (If the disk was replaced, most service techs wouldn’t know to transfer the DSR partition, so if this isn’t the original disk the odds are you don’t have DSR now, even if you originally did.)

            If there is a DSR partition, and if the hard disk isn’t bad, then launching DSR is a reliable way to get back up and running. So try the recovery console approach, but if that doesn’t work I’d next look at whether DSR might be an available option.

            If you’re curious to learn more about Dell’s XP-era DSR system, my webpage has more than you probably care to know.

            Dan Goodell

            Thanks Dan. It sounds like you were involved with this project. When I got this computer from my brother, I thought somebody had messed with it and created the 40GB Partition (D drive). I didn’t realize it was part of Dell’s backup system. So I changed D: to unallocated! I also deleted Norton Ghost and I tried to delete Dell System Restore, but I could not. So, I guess I’m outta luck on using the Dell System Restore. I will try the password changer on Hirens.

            • #1559785

              . . . the 40GB Partition (D drive). I didn’t realize it was part of Dell’s backup system. So I changed D: to unallocated! I also deleted Norton Ghost and I tried to delete Dell System Restore, but I could not. So, I guess I’m outta luck on using the Dell System Restore.

              Not necessarily. The 40GB partition was not the Dell System Restore (aka, DSR) partition.

              A DSR partition has no drive letter, was hidden by design so that it was not easily tampered with by standard tools, and was never more than about 3-8 GB in size.

              The 40GB partition sounds like it was Dell’s Ghost 10 “Backup” partition–see second paragraph here. On Ghost 10 systems Dell split the main partition into two, typically sized about 2/3 vs. 1/3, the smaller had the drive letter “D” and was labeled “Backup”.

              If the hidden DSR partition is still there, your fiddling would most likely have disabled it so you can’t easily get to it. If your other efforts don’t solve your problem, come back and we go into more about DSR if you wish.

    • #1559698

      To determine the state of your HDD, download and create a bootable Seatools for DOS disk which has various tests.

      http://www.seagate.com/gb/en/support/downloads/seatools/

      Once you get past the password problem and the machine will boot up with the XP disk, in the RE if you have access to a cmd prompt, enter –

      bcdedit /deletevalue {current} safeboot

      That should get you out of that mode for the machine to boot up into normal mode, providing everything else is okay.

      • #1559787

        . . . boot up with the XP disk, in the RE if you have access to a cmd prompt, enter –

        bcdedit /deletevalue {current} safeboot

        Bcdedit? We’re dealing with XP, aren’t we?

        • #1559795

          Bcdedit? We’re dealing with XP, aren’t we?

          I know it works in >=Win 7 but wasn’t sure about XP without pointing it first to bcdedit.exe with the cmd bcdedit /create {legacy} /d when the cmd will work, so if it returns an error then the legacy cmd should resolve so the other cmd will work.

    • #1559798

      I was able to get into the XP recovery console. I tried every command such as Fixmbr and bootcfg, etc. Nothing worked. Out of frustration I formatted the C drive and combined all partitions into one. I just loaded Windows 7 onto the Dell E310. It installed just fine. The computer hardware seems to be in great shape. Now the long hard job ahead of configuring. I might even download the Outlook Express from the web site for Windows 7,8,9, & 10. But no video card this time–haha. If anything goes wrong I will simply pop in the rescue disk and do a system restore or a system image. I’m going to do a backup/restore on a separate little USB 750GB drive. This is one great thing about Windows Vista and 7, and that is the rescue disk and the functions it allows you to do.

      So that is the way this story ends. Like most everybody else on the internet who could not figure out how to resolve a Stop 0x7B, I now join their ranks. I want to thank you all for your help on this! It is much appreciated!

    • #1559801

      I have a feeling that the procedures offered may have been very different had you mentioned the malware issues in the OP, rather than waiting until #33.

      Incompletely removed malware frequently results in 0x7b bugchecks.

      • #1559843

        I have a feeling that the procedures offered may have been very different had you mentioned the malware issues in the OP, rather than waiting until #33.

        Incompletely removed malware frequently results in 0x7b bugchecks.

        This is true.

        BUT

        Now the machine is back let me tell you what I did when I had this exact same problem with a clean Win XP MC install.

        1.Remove the offending graphics card and ALL drivers and reboot. (In my case I had the disks so I formated the hard disk and reloaded the OS).

        2.Use a scrubber – just to be sure – and do check device manager with that hidden trick that shows ALL the obsolete drivers.

        3.Now boot and it should boot normal without a BS then RUN Check disk with “scan for and attempt recovery of bad sectors” only and not “FIX ERRORS”.

        4.RUN SFC and reboot.IF the machine doesn’t repair any system files continue on. If the OS loading pauses (with a blue screen NOT a BLUE SCREEN!)to repair files run SFC again BUT with the purgecache option. Then reboot.

        5.Go To – Direct X and download AND SAVE the web installer stub.

        6.RUN the stub and accept all except BBBBING. Just say no to Bing and you’ll be OK.

        7.Now reboot the machine and shut down. Not strictly nece but just to be sure.

        8.Go through the add grahics drivers and maybe disable the vga – if you need to.I haven’t a clue if you allow the OS to install this stuff or if you DIY with add. Just do what you’ve always done to install drivers and the card. Whatever way you’ve always done it do it again.

        9.Now the machine should boot clean – if it was a Direct X runtime issue – with the graphics card in place.

        10.Last thing – run the Direct X installer stub one final time after the card and drivers are in to see if the DX library needs updating.

        All I know is I had this exact problem when I added a new card the system wasn’t built for and this solved it.

        • #1559846

          … what I did when I had this exact same problem

          You know this was exactly the same problem?

          How, exactly?

          • #1559942

            You know this was exactly the same problem?

            How, exactly?

            Heyya S

            Help me out with this.

            exactly” is that like “same”?


    • #1559960

      Did you have 0x7B bugchecks during your graphics card upgrade? Had you also been doing a massive cleanup operation on the installed software, personal data, removing malware, … ?

      STOP 0x0000007B: INACCESSIBLE_BOOT_DEVICE
      Usual causes: Hard drive, File system, Boot sequence errors, Device driver, Virus infection (in particular check the MBR)

      Methinks the cause was different in your case.

    • #1560073

      methinks you should close the thread

    Viewing 21 reply threads
    Reply To: BSOD 0x0000007B (0xF789e524) need lots of help

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