blocked emails

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[Just another Forum Poster]

I use Windows Live Mail and eMclient and when I try to send a email to an online store that has a Gmail account, it is blocked and the reason is “550, “5.7.26”, “This message does not have authentication information or fails to pass authentication checks (SPF or DKIM). To best protect our users from spam, the message has been blocked.

Does anyone know how to solve this.

I’m on win10 22H2.

• This topic was modified 2 years, 3 months ago by Just another Forum Poster.

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This generally means that the domain your email claims to come from is not really where it comes from. Example:

• Imagine my email provider is “Sender”, with a domain of sender.com.
• In my email From field, I have the email address me@sendr.com (missing the second ‘e’).
• I send an email to a Gmail address.
• Gmail checks the DNS configuration of sender.com (where the message is really from) to see if sendr.com (where it claims to come from) is authorized, and finds that it isn’t.
• Gmail blocks the message.

So either your From address is somehow wrong, or your email provider needs to update their DNS configuration. The former you may be able to fix yourself, but the latter is up to the IT team of your email provider.

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WSaltamirano wrote:

I use Windows Live Mail and eMclient and when I try to send a email to an online store that has a Gmail account,

I don’t use Windows mail so can’t remark on your problem, but, I would never trust a store (online, physical) with Gmail address.

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