We are running Exchange 2000 with Outlook 2000 or 2002 clients. I am trying to set up an autoresponder for all incoming mail to a particular email address. Here’s the issue: We have setup an email account called ‘Help’. Full email address is help@[i]domain[/i].com. Actually, all messages to this mailbox will be coming from the outside. ‘Help’ forwards all messages to the email account of User A. This was set through Exchange, and not as a rule.
However, we have set up a rule in User A’s Outlook client to respond using a template to all incoming messages from Help@domain.com. This seems to work fine if User A has her computer on and Outlook running. The auto replies do not get processed if her Outlook is not running. Even when she starts Outlook, if messages have come in while Outlook was down, the auto reply does not occur. Does anybody know of a way to have Exchange autoreply directly, or some other solution?
