• Antivirus contradiction

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    #472640

    Win XP security alerted me my MSE antivirus protection was turned off, but the MSE panel states my computer status is protected, real time protection is on, virus and spyware definitions are up to date. Can anybody explain the contradiction to me?

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    • #1252304

      Sounds as if they’re not communicating properly with one another. XP security was designed to recognize many different a-v protection programs, but not all, and in this case it certainly should be recognizing MSE. The primary verification would be the MSE panel indications but I’m not sure why XP security wouldn’t be recognizing it or misreporting its status.

    • #1252478

      Ok so how do I get them speaking to each other again?

    • #1252483

      Go into the Control Panel’s Security/Action center and see if you can configure it to show MSE as a viable AV/AM.
      As in the attached photo.

      Otherwise it might be necessary to completely uninstall MSE and then reinstall it.
      Prior to reinstalling MSE, ensure that the AV/AM section of the security action center is able to detect that no AV/AM application is installed
      so that it will re-recognize it. (security center and security accounts manager should both be setup as active/automatic services)

    • #1252484

      Disregard my last post, that was for Windows 7. Sorry.

      There may and should be something similar in Windows XP. I would look at it along those lines.

      It may be as simple as disabling the security center’s service, booting, and then re-enabling the service.

    • #1252486

      Ensure that the check mark is in place (antivirus) in the attached photo and that both services are running in automatic mode:
      Security Center & Security Accounts Manager.

    • #1252665

      The problem seems to have disappeared for the moment, but if it reappears it’s good that I have an idea how to deal with it. Thanks

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