Acronis backup error

Topic

New Reply

I run an Acronis backup every couple of weeks with no problem. Yesterday, however, after 15 minutes into the incremental backup, I received the error message E000101F4 “Failed to read data from the disk.” I selected “Retry” but it reappeared. I then restarted the computer and tried again to run the backup, but the same message appeared.
I clicked “Ignore” and then the same message appeared, with the following subtext (I didn’t copy down the subtext for the previous errors): “Failed to read from the sector 88,492,807 of the hard disk 1.”
I clicked “Ignore” and the message reappeared with this subtext: “Failed to read from the sector 88,492,815 of the hard disk 1.”
I again clicked “Ignore” and the backup continued as normal.

What does this error message mean? Is there an error on my laptop or the original Acronis backup on which the Acronis backup is based? I ran a check disk on my laptop last night and received this report log:

0 bad file records processed. 0 EA records processed. 60 reparse records processed. 439992 index entries processed. 0 unindexed files processed. 354304 security descriptors processed. Cleaning up 55 unused index entries from index $SII of file 0x9.
Cleaning up 55 unused index entries from index $SDH of file 0x9.
Cleaning up 55 unused security descriptors.
42845 data files processed. CHKDSK is verifying Usn Journal…
35940656 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)…
Read failure with status 0xc000009c at offset 0xa8c950000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0xa8c958000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0xa8c959000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0xa8c959000 for 0x1000 bytes.
Read failure with status 0xc000009c at offset 0xa8c95a000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset 0xa8c95a000 for 0x1000 bytes.
Windows replaced bad clusters in file 54206
of name WindowsSystem32WDILogFilesWDICON~1.002.
354288 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)…
21751269 free clusters processed. Free space verification is complete.
Adding 3 bad clusters to the Bad Clusters File.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

230532718 KB total disk space.
142954300 KB in 277193 files.
165600 KB in 42846 indexes.
12 KB in bad sectors.

Does this mean my computer’s hard disk is bad?

Reply | Quote

Replies

Hi jmt365, as you only have 12 KB in bad sectors its nothing to worry about. If you wanted, you could run chkdsk with both boxes ticked.
–
I suggest reading Acronis user manual for your particular version, your backups are not as Acronis recommends.

Reply | Quote

I run an Acronis backup every couple of weeks with no problem. Yesterday, however, after 15 minutes into the incremental backup, I received the error message E000101F4 “Failed to read data from the disk.” I selected “Retry” but it reappeared. I then restarted the computer and tried again to run the backup, but the same message appeared.

jmt,
Hello… If you do a search for that error message, there are many “hits” but before we go into that did you when running “chkdsk” did you use the “r” switch? (this will repair errors found) Regards Fred

Reply | Quote

jmt,
Hello… If you do a search for that error message, there are many “hits” but before we go into that did you when running “chkdsk” did you use the “r” switch? (this will repair errors found) Regards Fred

Do you ever use this method Fred ?

I find it easier.

Reply | Quote

Do you ever use this method Fred ?

I find it easier.

Roderunner,
Hello…. No, i was not aware of that method…does seem easier . I have always run “chkdsk” from the elevated command prompt that give all the options.Thanks for the “heads up” Regards Fred

Reply | Quote

I had both boxes (Automatically fix file system errors as well as Scan for and attempt recovery of bad sectors) checked when I ran the scan.

Roderunner: what in my backup is not as Acronis recommends? As I understand, Acronis recommends incremental backups whenever a full backup has already been made.

Reply | Quote

Roderunner: what in my backup is not as Acronis recommends? As I understand, Acronis recommends incremental backups whenever a full backup has already been made.

Read this carefully.

3.2 Full, incremental and differential backups

Acronis True Image Home can create full, incremental and differential backups.

A full backup contains all data at the moment of backup creation. It forms a base for further
incremental or differential backup or is used as a standalone archive. A full backup has the shortest
recovery time compared to incremental or differential ones.

An incremental backup file only contains data changed since the last backup of any type (full,
incremental, or differential). Therefore, it is smaller and takes less time to create, but as it doesn’t
contain all the data; all the previous backups and the initial full backup are required for recovery.

Unlike an incremental backup, when every backup procedure creates the next file in a “chain”, a
differential backup creates an independent file, containing all changes since the last full backup.
Generally, a differential backup will be recovered faster than an incremental one, as it does not have
to process through a long chain of previous backups.
—-

A standalone full backup might be an optimal solution if you often roll back the system to its initial
state or if you do not like to manage multiple files. If you are interested in saving only the last data
state to be able to recover it in case of system failure, consider the differential backup. It is
particularly effective if your data changes tend to be few compared to the full data volume.

The same is true for incremental backup. These are most useful when you need frequent backups and
the ability to roll back to a specific point in time. Having created a full backup once, if you then create
an incremental backup each day of a month, you will get the same result as if you created full
backups every day. Incremental images are considerably smaller than full or differential images.

Incremental or Differential?

The difference is typically that in an incremental backup, only the files changed or added since the
last time the backup ran are added to the archive. With a differential backup, all the files changed or
added since the initial full backup, are added to the archive. Thus, differential backups take longer to
run than incremental backups. When recovering from an incremental backup, the program must copy
the entire initial backup and then step through each of the previous backups to retrieve all the
updated files. A differential backup, on the other hand, can be recovered quicker because the
software must copy only the original backup and the most recent one.

An incremental or differential backup created after a disk is defragmented might be considerably
larger than usual. This is because the defragmentation program changes file locations on the disk and
the backups reflect these changes. Therefore, it is recommended that you re-create a full backup
after disk defragmentation.

Reply | Quote

UPDATE:

On 11.18.10, I restarted the computer and while it was restarting, I got a black screen with white letters giving the message “Checking file system on C: the type of the file system is NTFS. One of the disks needs to be checked for consistency …” I didn’t previously program a Check Disk. I suspect some kind of error caused this.

Here is the Wininit log:

Checking file system on C:
The type of the file system is NTFS.

One of your disks needs to be checked for consistency. You
may cancel the disk check, but it is strongly recommended
that you continue.
Windows will now check the disk.
354304 file records processed. 1367 large file records processed. 0 bad file records processed. 0 EA records processed. 60 reparse records processed. 440232 index entries processed. 0 unindexed files processed. 354304 security descriptors processed. Cleaning up 13 unused index entries from index $SII of file 0x9.
Cleaning up 13 unused index entries from index $SDH of file 0x9.
Cleaning up 13 unused security descriptors.
42965 data files processed. CHKDSK is verifying Usn Journal…
35462280 USN bytes processed. Usn Journal verification completed.
Windows has checked the file system and found no problems.

230532718 KB total disk space.
145308604 KB in 277647 files.
167696 KB in 42966 indexes.
20 KB in bad sectors.
407282 KB in use by the system.
4096 KB occupied by the log file.
84649116 KB available on disk.

4096 bytes in each allocation unit.
57633179 total allocation units on disk.
21162279 allocation units available on disk.

Internal Info:
00 68 05 00 71 e4 04 00 74 96 08 00 00 00 00 00 .h..q…t…….
6f 4a 00 00 3c 00 00 00 00 00 00 00 00 00 00 00 oJ..<………..
e0 64 14 77 00 00 00 00 50 23 1f ff 00 00 00 00 .d.w….P#……

Windows has finished checking your disk.
Please wait while your computer restarts."

So previously, I had 12 kb in bad sectors. Now I have 20 kb in bad sectors.

Then on 11.19.10, after I logged into my computer, the screen was blank for about 10 seconds with a tick tick tick tick sound, like the system was trying to read the hard drive but couldn’t. Then the computer came back to life.

Is my hard drive deteriorating? It was purchased in Aug. 2008 (a little over 2 years ago) and is an HP Pavilion DV2500 laptop with AMD Turion(tm) 64 X2 TL-60 2.00 GHz processor that supposedly makes the hard drive spin less so as to last longer, but this may have been puffery by the salesman just to get me to spend more money on this particular model.

Reply | Quote

UPDATE:

On 11.18.10, I restarted the computer and while it was restarting, I got a black screen with white letters giving the message “Checking file system on C: the type of the file system is NTFS. One of the disks needs to be checked for consistency …” I didn’t previously program a Check Disk. I suspect some kind of error caused this.

Here is the Wininit log:

Checking file system on C:
The type of the file system is NTFS.

One of your disks needs to be checked for consistency. You
may cancel the disk check, but it is strongly recommended
that you continue.
Windows will now check the disk.

I had the same problem but on an external hdd. I transfered the files to a new one and trashed the old ext. hdd. Sorry I can’t help further but don’t be too quick, someone more knowlegeable may help.
Good Luck

Reply | Quote

I tried running another Acronis backup today, and I got these messages from Acronis:

“Failed to read from the sector 295,778,783 of the hard disk 1.” I click Ignore and got this a few minutes later:

“Failed to read from the sector 295,778,799 of the hard disk 1.” I click Ignore and got this a few minutes later:

“Failed to read from the sector 295,778,807 of the hard disk 1.” I click Ignore and got this a few minutes later:

“Failed to read from the sector 295,778,823 of the hard disk 1.” I click Ignore and got this a few minutes later:

“Failed to read from the sector 295,778,855 of the hard disk 1.” I click Ignore and got this a few minutes later:

“Failed to read from the sector 295,778,911 of the hard disk 1.” I click Ignore and got this a few minutes later:

“Failed to read from the sector 295,778,959 of the hard disk 1.” I click Ignore and got this a few minutes later:

“Failed to read from the sector 295,778,975 of the hard disk 1.” I click Ignore and got this a few minutes later:

“Failed to read from the sector 295,778,991 of the hard disk 1.” I later clicked Ignore All and the backup completed as normal.

Does anyone know whether these errors are on my original backup on my external hard drive or are they errors on my laptop’s C drive. If the latter, then does this, coupled with the 12 and 20 kb of bad sectors message I am getting from check disk an indication that my hard drive is corrupt/deteriorating?

Regards,

JMT

Reply | Quote

I tried running another Acronis backup today, and I got these messages from Acronis:

Does anyone know whether these errors are on my original backup on my external hard drive or are they errors on my laptop’s C drive. If the latter, then does this, coupled with the 12 and 20 kb of bad sectors message I am getting from check disk an indication that my hard drive is corrupt/deteriorating?

JMT,
Hello…. I don’t know what you mean “errors on original backup” …. If you are doing a new backup from a HD ( C: ), to an internal or external, and get an error message that says that Acronis can’t read a particular sector… it means just that. If there is any data in that sector it wont read it because of some problem on the HD ( C; ) The fact that your HD and “chkdsk” are showing errors that are not repaired ( and increasing ), says that your HD is going south (the one your trying to image) Try this as an experiment
1. Set up a folder on your C: drive and call it “My Backup”
2. Run Acronis from within windows, and browse for “backup locations” and choose your new folder (My Backup) or what ever you want to call it.
3. Image C: to that location.
4. This will tell you if Acronis can read all sectors on your C: drive…or shoot out error messages. This will show if you have a problem with your “External HD”.
5. When finished Check the new backup (mount image ) to see if anything is gone missing.
Hopes this makes sense …. if it does please explain to me what i just said .
Regards Fred

Reply | Quote

I have a somewhat similar, not exactly the same, problem with Acronis True Image Home 2010. I try to start a full backup to my external USB hard drive (WD My Book 3.0, 1TB) and very quickly get a screen message “I/O file error” with no further explanation and no opportunity to “Ignore”. BTW, I have done backups to this drive in the past.

If anyone can give me any suggestions how to get out of this mess, I would surely appreciate it! Trying to communicate with Acronis is all but an impossible dream- I can’t even find the “Live Chat” option on their website anymore.

Reply | Quote

I have a somewhat similar, not exactly the same, problem with Acronis True Image Home 2010. I try to start a full backup to my external USB hard drive (WD My Book 3.0, 1TB) and very quickly get a screen message “I/O file error” with no further explanation and no opportunity to “Ignore”. BTW, I have done backups to this drive in the past.

If anyone can give me any suggestions how to get out of this mess, I would surely appreciate it! Trying to communicate with Acronis is all but an impossible dream- I can’t even find the “Live Chat” option on their website anymore.

I would double check to ensure the Acronis Services are started in Automatic. Type Services in Search Box.

27156-AcronisServices

Reply | Quote

I wonder if the problems started after the Acronis update. Check out Fred’s thread on the update issue. What version of Acronis is being used?
http://windowssecrets.com/forums/showthread//135193-Acronis-2010-new-version-update

Reply | Quote

I tried running another Acronis backup today, and I got these messages from Acronis:

“Failed to read from the sector 295,778,783 of the hard disk 1.” I click Ignore and got this a few minutes later:

JMT

jmt356,
Hello.. When your doing a backup and get a failure to read message …that means that TI can’t read some sector on the drive your trying to image … Yes it means that your drive is failing. Suggest that you get a new drive and either “clone” it or recover to the new with a recent “Image” :cheers: Regards Fred

Reply | Quote

jmt, it means 1 of 3 things, Acronis is not correctly installed, you have moved the backup file or defragged the hdd on which the image was stored.

Reply | Quote

Roderunner, regarding your 2010-11-19 09:00 post, I still don’t see what you mean by I am not making my backups as Acronis recommends. Are you implying that I defragmented my disk before I ran an incremental backup?

Fred, by “errors on original backup,” I mean errors on the first original backup I made with Acronis. This is the full backup of my laptop’s entire C and D drives. It is different from the incremental backups that I make periodically thereafter, which only record changes since the most recent full backup or most recent incremental backup.
I can’t tell if Acronis’s message is referring to some problem on the backup on my external hard drive or whether the issue is with my laptop’s native C or D drives.

Roderunner, regarding the “1 of 3 things” that my error messages can mean: I don’t think Acronis is incorrectly installed, as I have been using it for over a year with no problem, and I haven’t moved the backup file or defragmented the external hard drive on which the image was stored. I believe I did run a defragmentation on my computer’s C drive after I was getting the errors, but now I don’ remember. I may have only run a check disk and opted to repair the errors.

Reply | Quote

Fred, by “errors on original backup,” I mean errors on the first original backup I made with Acronis. This is the full backup of my laptop’s entire C and D drives. It is different from the incremental backups that I make periodically thereafter, which only record changes since the most recent full backup or most recent incremental backup.
I can’t tell if Acronis’s message is referring to some problem on the backup on my external hard drive or whether the issue is with my laptop’s native C or D drives.

jmt,
Hello…. In my post #11, i covered how you could tell which was the problem..external or native C: D: Personally i only do “full backups” as there is less chance of things going wrong vs incremental. As far as my data drive i only “clone “, to another HD ….because “imaging” it would be “imaging my images” Regards Fred

Reply | Quote

jmt356, do you have this file anywhere on yourPC ?

Use CCleaner using default setting to clean your registry then the cleaner feature. http://www.filehippo.com/download_ccleaner/ Now do a ‘One Click’ backup.

Reply | Quote

Roderunner, as described at http://lounge.windowssecrets.com/index.php?showtopic=779968&st=0&gopid=868694&amp;, I cannot get Windows to boot and so can’t search for this file.

Regards,

JMT

Reply | Quote

@jmt356: Hi there. For what it’s worth, regarding your post #7: I had a hard disk go “tick, tick, tick” as you described…..Then it “ticked” no-longer: It failed. It seems to me that your’s is on its last legs. Errors in reading are, IMHO, a symptom of imminent failure. If I am correct, I trust you have a recent backup of your full system ready for installation on a replacement disk?

Edit: Correction of a typo

My Rig: AMD Ryzen 9 5900X 12-Core CPU; ASUS Cross Hair VIII Formula Mobo; Win 11 Pro (64 bit)-(UEFI-booted); 32GB RAM; 2TB Corsair Force Series MP600 Pro 2TB PCIe Gen 4.0 M.2 NVMe SSD. 1TB SAMSUNG 960 EVO M.2 NVME SSD; MSI GeForce RTX 3090 VENTUS 3X 24G OC; Microsoft 365 Home; Condusiv SSDKeeper Professional; Acronis Cyberprotect, VMWare Workstation Pro V17.5. HP 1TB USB SSD External Backup Drive). Dell G-Sync G3223Q 144Hz Monitor.

Reply | Quote