Acrobat 8 std Right Click PDF Create Fails

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Adobe Acrobat standard 8.x user tries to right click a file to generate a PDF and they generate an error as shown in one of the attached JPGs. The steps to generate this can be when using Outlook 2003 with Word as editor, then attempting to attach a file to the email and from within the browse window, right clicking on the file to be attached and selecting the Convert to PDF as shown in the other JPG file attached.

Starting either Word or Excel and performing a File Open and browsing to the file (could be any file, is not just one file that might be corrupt) and right clicking to select Convert to PDF also generates this error.

Acrobat works normally when it is started and then the options to create PDF from file is used from within Acrobat itsel. No problems.

It is only when the right click and Convert option is used that there is a problem.

I have confirmed the PDFMaker file is present and the Office PDF maker dll (going from memory and don’t have the actual dll name) has been registered and can not pin down the cause of the “right click convert” error.

Thanks,

Jester

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The actual commands executed by right-click menu items are defined in the registry. On Windows 2000-XP you may be able to view and edit these settings using Windows Explorer > Tools > Folder Options > File Types tab. (Needless to say, I suspect something is amiss there. Something as simple as missing quotation marks around a file name parameter can cause numerous problems…)

Perhaps you can compare settings from a machine that does not have this problem.

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