A challenging problem for you Win7 gurus

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Just got this from MM: Windows 7 ultimate computer that at first would only boot in safe mode where i tried to delete the update KB ending in 96 i thi
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Maybe doing this would help?

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HiFlyer, woody

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If the suggestion by @mrbrian does not solve the problem, then a non-destructive reinstallation of Windows (aka a “repair installation” or “upgrade installation”) might be considered; there is also a “startup repair.” No data should be lost with either. (In general, I would choose the first option.)

Here are two articles that discuss, and provide detailed instructions for, these procedures:

Non-destructive Reinstall of Windows Vista and 7 (2017.10.06)

How to Perform a Startup Repair in Windows 7 (2017.10.05)

As one must have a copy of the particular version of the Windows 7 DVD (not the reinstallation DVDs from the OEM), the second article provides instructions on how to download the appropriate ISO, which can then be burned to a disc (hopefully, the person in question has access to another Windows computer and DVD burner).

Here are two additional articles on downloading the Windows 7 ISO:

Where to Download Windows 10, 8.1, and 7 ISOs Legally (2016.07.18)

Every Way to Download Windows 7 ISOs, Legally and for Free (2017.05.15)

(I have successfully performed the non-destructive reinstallation procedure many times on Win 7 Pro x64 rigs over the years.)

Hopefully this will prove useful.

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HiFlyer, SueW, woody

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I would try first booting from a System Repair disk. A system repair disk can be made from a CD or DVD on any working Win7 system of the same bitness (32 or 64). Start globe (bottom left), All programs, Maintenance.

A System Repair disk is really a Win7 boot disk. You need to use it to get your system booted with and may need to get a startup options list to enable booting from your DVD drive — assuming your system has one integral to itself.

Once you get the system up and running, you can exercise the option to restore to a point before the update that caused all this.

If this does not solve your problem, follow AJNorth’s recommenations.

Once you get your system back,….
The default restore point space allotment in Windows 7 is 1 to 3% of drive capacity. Typically, this does not allow for more than a few restore points. In almost all cases, the computer is using a very small proportion of the space available. That makes it very practical to raise that 3% to say 8 to 10%. This strategy will yield far more restore points that will give you much more flexibility in recovering a bad situation.

To change the allotment, type create in the text box above the start globe. Choose Create a restore point. Click configure. Move the slide to the right as much as you see fit. Setting it at 50 Gigabytes will have no affect if you have a 500 Gigabyte drive and are only using about 100 or so, which is highly typical.

CT

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HiFlyer, SueW, AJNorth

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Try running System Restore from the command prompt:

C:\Windows\System32\rstrui.exe

https://www.lifewire.com/how-to-start-system-restore-from-the-command-prompt-2624522

Group "L" (Linux Mint)
with Windows 10 running in a remote session on my file server

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HiFlyer, SueW, AJNorth

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howdy,

pls try this way of handling troubled windows updates thru package manager.

z article below is about vista but this technique surely works for win7 as well.

http://msiworld.blogspot.ru/2012/04/silent-install-and-uninstall-of-msu.html

rgds,

p.s. full details of this way directly from m$

https://support.microsoft.com/en-us/help/940410/how-to-use-package-manager-to-uninstall-a-package-in-windows-vista

Edit to remove content

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SueW

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Thank you all for the reply. I tried system restore from command prompt. It said failed. I have no disc so i made one and computer doesnt detect it when i press esc to select it from boott menu. I cannot get to the f8 menu the only menu that comes up is by pressing esc. Anything else i can try?

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When restarting, instead of pressing F8, press F3. If you get a menu, then press F8.

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woody

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Thank you. I pressed f3 it finally worked but when i pressed f8 it went back to startup repair without letting me see the menu from f8

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is there anything i can do from the command prompt to get it to take me to the f8 menu or detect the cd or usb boot disc?

 

more info:
HP Compaq Elite
Windows 7 pro OA
Since the computer installed –
KB4041681
KB4040685
KB4041676
KB4041691
I started it in safe mode, then went to recovery and now stuck in recovery boot loop.
It will not allow me to press F8 only ESC
I do not want to restore the computer, just want to stop bootloop so i can  try again to remove the updates.

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Assuming you do not know how, try this link to access BIOS settings(ie by pressing F10) and the Boot Order Menu …
https://support.hp.com/sk-en/document/bph07110

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Something’s not right with your list of KB updates. The first 2 are for Windows 7 but the last 2 are for Windows 10. At least that’s what a quick google search says. I don’t see how your computer would let you install updates from 2 different operating systems, so there must be some typos, but still, perhaps you managed to install something you shouldn’t have.

Not sure this helps you much, but maybe….

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PKCano

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Good catch.
KB4041681 2017-10 Security Monthly Quality Rollup for Win7
KB4040685 Oct IE11 Cumulative Update (should not need this wiht Rollup)
KB4041676 Oct Dynamics CU for Win10 1607
KB4041691 Win10 1607 Build 14393.1770

If that is what was installed, no wonder there were problems!

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woody

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i will keep working on getting the computer to detect the disc. will keep you posted…thank you!

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Yes you are right, maybe i wrote both KB numbers from my list because i have two computers, one is a windows 7 and one is 10. I am not worried about the 10 right now its the windows 7 one that i need asap. yeah that tuesday update was a nightmare for many. I fixed other computers its just this one that is challenging… thanks guys, will check back in tomorrow!

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This is something of a long shot, but try unplugging the power cord (if this should happen to be a laptop, then also remove the battery). Now press the power button and hold it down for ten seconds. Then plug the power cord back in (after replacing the battery, if one had been removed) and try booting while toggling F 8 (or F 3).

(Note: if you have gone into the BIOS and altered the boot order to place the optical drive first, then after making repairs using that drive, reenter the BIOS and restore the boot order to the original configuration before restarting the computer.  Though this article specifically refers to laptops, nevertheless take a look at: https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/How-to-Boot-to-an-ISO-DVD-or-USB-How-to-Change-the-Boot/td-p/2954525.)

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How to use Windows Recovery Environment (WinRE) to troubleshoot common startup issues

In step 7 for Windows 7 you can substitute:

DISM /image:D:\ /cleanup-image /scanhealth

Step 8 is incomplete but my first post mentions how to do it.

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? says:

maybe try the boot repair from this page?
https://neosmart.net/wiki/startup-repair-infinite-loop/

I wiped off the set aside at the front of a win7 hdd and it took out the boot sector.
also make a ubuntu live cd or usb and move all your files off the broken drive and start over?

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? also says:

here is another page to scan:
https://neosmart.net/wiki/recovering-windows-bootloader/

it describes using auto repair (first) and\or manual cmd boot repair
>bootrec.exe /fixmbr  then >bootsect.exe /nt60 /all /force and finally>bootrec.exe /rebuildbcd.

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Thanks guys, i was finally able to stop the process and remove the updates. I got a little help from my old i.t. director and we did put in the process i saw listed here with the script that microsoft suggested. yeay! bootrec.exe definitely helped too…

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Great :). Which post(s) did you use to fix it?

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