Newsletter Archives

• Closing the tech year of 2024

  Posted on December 31, 2024 at 10:40 CST by Susan Bradley • Comment in the Forums

  As we close out 2024, just a reminder of the rules of tech:

  Always have a backup.

  Always have a plan B.

  Always have a spare power cord, or a fast way to order a replacement.

  Always have another device, even if it’s nothing more than a phone to be able to search on a topic.

  And last but not least, never break the cardinal rule of patching, which is to assume an update will work flawlessly so you begin the updating process at 10:30 p.m. on a Sunday night. Always give yourself plenty of time to recover from any side effects. (Ask me how I know this and yet I still find myself stupidly updating and not leaving myself enough of a maintenance window)

  My goals for 2025 is to continue to provide actionable and risk-based security and technology information for our readership for all of your technology.

  Tech Help Patch Lady Posts

• Happy Holidays and thank you for 2024!

  Posted on December 25, 2024 at 10:17 CST by Susan Bradley • Comment in the Forums

  To all of you that are reading this, thank you for another successful year of keeping one step ahead of both the bad guys and the vendors. We hope that all of you have a wonderful Holiday today and try to spend some of today “off the grid” and enjoying the day.

  To all of you that visit the site and provide feedback, thank you! You push all of us here to do better in helping you tame your technology.

  2025 looks to be a busy year as we deal with Windows 10’s end of life. In addition to the decisions to make about that, keeping our technology tamed to our specifications while separating the clickbait from the real risks keeps us on our toes.

  I’m working on an article about better ways to protect all of your technology (hint, it’s about OpenDNS and other Domain name service providers) and the rest of our authors are already planning ahead for the new year.

  Tech Help Patch Lady Posts

• Thanks to you!

  Posted on November 28, 2024 at 13:04 CST by Susan Bradley • Comment in the Forums

  A huge thank you to all of our readers.

  On this US day of Thanksgiving, I’m thankful for technology that helps bind us together, even if it’s sometimes bound in a common frustration of dealing with passwords.

  As we get ready to close out the year of 2024, it’s also time to up our “spidey sense” and be on the lookout for scams, scam text messages, scam phone calls, scam emails….. well you get the idea.

  As AARP points out this is the season of scams.

  You’ll want to be extra aware of the typical scams going on these days. I’ve personally seen a text message supposedly from my bank about an expensive Apple computer I bought and if I felt the transaction was in error, to call the phone number.

  As I’ve said before, if you ever think there might be an issue with your bank or credit card, don’t call the number in the text, grab your bank statement or credit card and call the number on the back of the card.

  So this holiday season…. don’t be a statistic. Be aware. Ensure your passwords are long and strong and backed up with two factor. And yes, just give up on the fact that you absolutely, positively will not be able to remember them.  But hey, about that phone number….. that I can remember!

  • Fifty-six percent of respondents have received a notification from someone saying they are from the U.S. Postal Service, FedEx or UPS about a shipment issue, and it turned out to be fraudulent. That’s up from 29 percent in 2022.​
  • Twenty-five percent of respondents have had a package stolen from outside their doors.​
  • Thirty-five percent received a donation request in the past year that seemed fraudulent.​
  • Thirty-five percent have experienced fraud when trying to buy a product through an online ad.​
  • Twelve percent of travelers experienced fraud when booking a trip.​
  • More than 1 in 4 (29 percent) have given or received a gift card with no balance.​
  • Most (90 percent) agree that lawmakers need to do more to protect consumers from fraud and scams.​

   

  Tech Help Patch Lady Posts

• Don’t forget to reboot

  Posted on September 29, 2024 at 00:47 CDT by Susan Bradley • Comment in the Forums

  The other day I was trying to search for an app on my computer and the search ability wouldn’t work. Now I have already done the registry entry to disable web searching from the search box, but this was just flat out search not working at all. Rebooted and all was well.

  Another person in the office had an issue the other day with a PDF software keeping a file open and not releasing it. Rebooted his PC and all was well.

  Once upon a time we would often set up scripts or stored task sequences to reboot a server to ensure that there were not memory leaks. While I no longer do that, a good reboot will still clear out misbehaving software.

  It clears out the memory including temporary data, reinitializes drivers and hardware devices and clears memory. So, don’t forget to reboot.

  A note – my heart goes out to anyone impacted by Hurricane Helene.  Such images of destruction and lots of people needing help. It goes without saying that I’m sure scams surrounding the events will be coming into our inboxes soon. Only donate to reputable organizations.

  Tech Help Patch Lady Posts

• So how’s your battery?

  Posted on September 21, 2024 at 23:01 CDT by Susan Bradley • Comment in the Forums

  Once upon a time, you could snap a dead battery out of the back of a laptop and replace it with a new one ordered online and be back up and running in nothing flat.  And then came the era of smaller, lighter and now it’s a matter of prying the back of a laptop off without breaking something in the process to see if it’s replaceable.

  I have a Chromebook that I use to dabble in the Chrome ecosystem and suddenly it will not hold a charge or BE charged. So yes, I have a totally worthless cloud based laptop. Fortunately I didn’t pay much for it, but still it’s a bit annoying to now have a device that I will have to decide if I want to pry the back off or ewaste it.

  Another laptop that I have at the office is annoying me in the battery department for a different reason. It’s relatively new. It’s a Lenovo based on the snapdragon chip and is supposed to have a really long life. But because we use it as more of an emergency device, it can sit in a drawer for weeks. When I go to use it, it’s totally dead and needs recharging a bit before it will even boot. Upon searching online, it appears others are having the same issue and hopefully updating the bios should do the trick.  Fingers cross.

  What’s the most annoying thing you’ve had to deal with when it comes to batteries?

  Tech Help Patch Lady Posts

• Got a screwdriver?

  Posted on August 31, 2024 at 20:45 CDT by Susan Bradley • Comment in the Forums
  

  Click to enlarge image

  I had an NVMe solid state drive go bad on a computer and found that I needed a very long-handled but small screwdriver to remove the old drive and install the new drive.

  To get to the screw that kept the NVMe in place, I had to go through the slot for a component I didn’t have in the computer to loosen it then up, take it out and replace it with another NVMe drive.  Once I installed it, I decided to upgrade it to Windows 11 rather than take it back to the Windows 10 it was.  This was a unit we purchased several years ago, and it supports 11 but was sold with a Windows 10 downgrade.  All I had to do was install using a USB flash drive, and it found the new drive and installed the operating system.  I could have taken it back to Windows 10 (I have a Macrium Reflect backup running at the office) but I decided to take it to 11.

  Typically, I have “computer” screwdrivers, but this time I had to get one with a long shaft to get to the screw. I used the backup to grab the files that were in the documents folder and put them back on the main drive, as well as put the background image back on the user’s desktop. Windows 10 and 11 make it easy to install the operating system; it’s a quick install. What takes longer is getting all of your files back to how you like it.

  

  Original drive and long-handled screwdrivers

  What is the first two things I do on a Windows 11? Change the menu to the left, and turn on search highlights (the cartoons in the search box). In an office setting I have nearly all of the software I need to install as “workstation” installations. I browse to a location on the network, run the installer and off it goes.

  In a home setting I would recommend seeing if you can build a similar install location using a USB external drive. If you have older CDroms that were how you originally installed the software, use your CDrom software to copy it to an external drive should you need to install it on a future machine. Also keep track of product key codes and anything else you might need.

  Whether you restore from a backup, or rebuild with a new operating system, always make sure you have the software – and tools – you need to rebuild.

  Tech Help Patch Lady Posts

• Can you wipe yourself off the web?

  Posted on August 10, 2024 at 19:01 CDT by Susan Bradley • Comment in the Forums

  In a word, no.

  Consumer reports released a report about personal removal services. They note ” Manual opt-outs were more effective than people-search removal services but
  were also far from perfect.”

  I will ocassionally get automatic data scrubbing requests and while I comply, I realize the futility in such requests. As while I can (and do) remove the person’s name, I can’t force archiving web sites to reindex and lose content.

  What about you? Have you tried using these services?

  Tech Help Patch Lady Posts

• Want to watch the Olympic coverage from other countries?

  Posted on July 26, 2024 at 20:50 CDT by Susan Bradley • Comment in the Forums

  This is when your VPN use comes in handy. Want to watch bbc coverage?  Choose a UK based VPN and you can watch it here. Want to watch it direct from the hosting country of France? Change your VPN to France and watch it here.

  So far the early reviews for the Opening ceremony was that it was … well…. weird.

  I’m trying out the BBC coverage tonight because I find the folks on American shows just talk over everything and are slightly annoying.

  What about you? Are you streaming the Olympics this year?

   

  Tech Help Patch Lady Posts
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