This looks like the sort of automated alert issued when there’s something like a product recall, e.g. laptop batteries. In my opinion you need to continue to the next screen (i.e. Step 2) so you get more information… probably an email telling you what the issue is and how to resolve it.

Without further details of your Dell device (PC? laptop?) it’s a bit difficult to provide more advice. However, in addition, you may wish to consider going to the Dell Support site (of whatever country you live in) and inputting your Dell’s Service Tag to see whether any part recall information is displayed. The Service Tag can usually be found on the rear of a Dell PC or on the underside of a Dell laptop.

Another alternative is to phone Dell Support for the country you live in and say you’ve received a Dell SupportAssist alert on your device and would like to know how best to respond. You will be asked for your Dell Service Tag or Express Service Code. Both are found on the same sticker attached to the device. From your Dell, have a look at Find My Express Service Code for more info.

Yet another alternative is to run Dell Diagnostics, if available, on your device. Again, without more info about the device, i.e. model no., it’s difficult to advise further.

Hope this helps…

(MODS – Does this topic need to be moved to Other Technologies > Hardware?)

A Dell Vostro 230 appears to be an early 2010 Mini Tower PC so I’m guessing it’s running Windows 7 – probably Home Premium x64.

I had a look on both the Dell Support (US) and Dell Support (UK) sites for Vostro 230 (I’m just guessing here) and couldn’t see any product recall announcements nor did a Google search for “vostro 230 recall” bring up any hits.

I suggest you carry on to Steps 2 and 3 then report back if you don’t get any further or helpful info from Dell about what issue is being reported by your PC.

Alternatively, run the quick test for common hardware problems on the Vostro 230 support pages.

quick test for common hardware problems for Vostro 230 (US)

quick test for common hardware problems for Vostro 230 (UK)

Hope this helps…

For info, neither your PLS DH-16AES CDROM drive, Western Digital WD10EZEX-08M2NA0 hard disk or Seagate ST500DM002-1BD14 hard disk is SCSI-based. They all have SATA interfaces… which PC-Doctor should have detected.

You may wish to use something like HD Tune (either the trial Pro version or the free version) to check the S.M.A.R.T. status of your hard disks as these are probably the most likely bit of hardware to develop faults.

Hope this helps…

Conundrum – I should have written “which PC-Doctor should have shown’. My point was that the PC-Doctor ‘report’ is for end-users who are usually non-technical… which is why they visit forums such as this.

Dave7 – Have a look at SupportAssist for PCs and Tablets FAQs for info about what happens. At a guess, SupportAssist needs a username and password for one of Dell’s Technical Support servers rather than a web server like http://www.dell.com. To check, you could ask in the SupportAssist end-user forum.

Hope this helps…

Dell Support Assist has created problems with my CPU fan, and I am not alone on the web.

I had to remove this application…

Julien

The screen shown is an authentic one. It runs diagnostic checks on your system and foresees any issues that may occur to any of your hardware devices. You can proceed with the next steps and according to your warranty, you would be eligible for a free dispatch.

I agree it may be legit but I object to it not IDing the issue and simply offering to coordinate to send you (sell y0ou) something. No guarantee the OP is still under warranty. Plus this is a 2 month old closed issue.

I agree the OP should determine what the issue was if legitimate. But they are free to keep assistant off their system if they choose. It takes up some CPU cycles.

Dell Diagnostics and Support Assistant to run the real deal:
https://www.dell.com/support/article/us/en/19/SLN114988/EN

https://www.dell.com/support/contents/us/en/04/article/Product-Support/Self-support-Knowledgebase/software-and-downloads/support-center