• Hibernation loses Internet connectivity!

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    WSwalkerpbus
    AskWoody Lounger
    January 27, 2011 at 4:32 pm #474419

    I’ve got a new modem/router (2Wire) from AT&T on a Dell Optiplex 360. The old one died in early December, but had no problem with connectivity to the Internet after coming out of Hibernation. It did have lousy wireless security, but never had any hackers that I know about. The new one has of course the best security as far as I can tell. But after hibernation, the tray icon says I am connected fine; so does network in the control panel. But my browser (Firefox) & email client (Thunderbird) & other indicators says “NOT CONNECTED!” I’ve so far contacted AT&T, but have not solved the problem. Does anyone have any suggestions?

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    • WSCLiNT
      AskWoody Lounger
      January 27, 2011 at 5:40 pm #1264999

      Try this:
      Enter Device manager.
      Right click on your network adapter.
      Select the “power management” tab
      Uncheck; “Allow the computer to turn off this device to save power”

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      • WSSooty2
        AskWoody Lounger
        January 27, 2011 at 7:47 pm #1265008

        I think it would help if you do some basic troubleshooting (when it hasn’t reconnected) to figure out where the disconnect is:

        Do you know how to ping? If not look it up via google.

        Ping the router’s IP

        Ping your ISP’s DNS server

        Ping yahoo.com

        Open a command window and at the prompt type:

        ipconfig /release

        and hit Enter

        wait a few seconds and at the prompt type:

        ipconfig /refresh

        and hit Enter

        and let us know what happens.

        (I used to have this problem all the time with XP but Win 7 reconnects automatically for me every time.)

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        • WSwalkerpbus
          AskWoody Lounger
          February 4, 2011 at 1:38 pm #1266067

          Thanks. I saved your suggestion off to try at a later date. I’ve got new memory chips. new MB & new hard disk coming, so my attention in the the meantime will be to save all data I can.

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          • rlfvt
            AskWoody Lounger
            February 10, 2011 at 8:25 am #1266903

            if you go into your router setup there should be a page for your wireless settings. the channel your router broadcasts on will be listed. it’s my understanding that interference on that channel (whichever it is) is what causes this particular problem. hope this helps. as i said, this was a problem for several months until channel was changed. did this about 5 weeks ago and have not had a problem since.

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            • WSwalkerpbus
              AskWoody Lounger
              February 10, 2011 at 2:14 pm #1267033

              if you go into your router setup there should be a page for your wireless settings. the channel your router broadcasts on will be listed. it’s my understanding that interference on that channel (whichever it is) is what causes this particular problem. hope this helps. as i said, this was a problem for several months until channel was changed. did this about 5 weeks ago and have not had a problem since.

              Question…The wireless is for guests in the house, while the computer which has the problem is strictly Ethernet cable connected! Does that make any difference???

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      • WSwalkerpbus
        AskWoody Lounger
        January 28, 2011 at 10:25 am #1265103

        Thanks for your reply. Someone else has suggested the same process a few days ago. At the time, I have done what you suggested, to no avail. From my observation while the machine is coming out of hibernation, before the “resuming windows”, I see a screen which looks like the entire machine has been powered off. Furthermore, this exact same machine came out of hibernate perfectly with a much older version of the 2Wire modem/router for about a year before it died in December 2010.

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        • rlfvt
          AskWoody Lounger
          February 3, 2011 at 2:59 pm #1265925

          Had this problem with my westell router for several months. Finally found a post on a forum that I can’t remember that said to go into my router setup and change the channel the router broadcasts on, in my case went to channel 1. Haven’t had a problem since. Router is still set to sleep to save power. I also do not allow device to wake computer as it seems to me either option would defeat the purpose of sleep/hibernate. Hope this helps.

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          • WSwalkerpbus
            AskWoody Lounger
            February 4, 2011 at 1:27 pm #1266065

            Had this problem with my westell router for several months. Finally found a post on a forum that I can’t remember that said to go into my router setup and change the channel the router broadcasts on, in my case went to channel 1. Haven’t had a problem since. Router is still set to sleep to save power. I also do not allow device to wake computer as it seems to me either option would defeat the purpose of sleep/hibernate. Hope this helps.

            What does it mean “change the channel the router broadcasts on”

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      • WSwalkerpbus
        AskWoody Lounger
        February 4, 2011 at 1:24 pm #1266064

        Good idea, but tried that, and it didn’t work!

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    • WSwalkerpbus
      AskWoody Lounger
      February 17, 2011 at 1:01 pm #1268034

      I have discovered 2 more things: Sleep mode seems to cause the computer to shut down! Also, there’s some kind of hard disk error which may be the key to all!:confused:

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    • WSwalkerpbus
      AskWoody Lounger
      March 10, 2011 at 3:02 pm #1271161

      :)I don’t know about sleep mode, but the Hibernation problem was solved by a complete reformat & install of all new Windows 7! Thanks for all of your suggestions! This was suggested by Dell. Should I close this thread & how do I do that?

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    • joep517
      AskWoody MVP
      March 10, 2011 at 3:49 pm #1271175

      Your reply should be sufficient. Too bad you had to reinstall but glad you got it working. Thanks for posting back.

      Joe

      --Joe

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