Boy, I don’t know what’s going on at Acronis. Maybe they are swamped and just don’t have time to answer emails. As I said in my first post, I’m in the midst of a trial run of their Disk Director software and I sent them a note on July 25 asking if I could still get the special price they offered 30 days ago. They have not responded to that email.

TWO days ago, I got an email from THEM advertising the special $29.99 price for True Image 8.0 and JUST NOW another email came in where that price has been changed to $39.99

I’m not too sure they’ve got a hand on their own business helm this week. We’ll see…..

Edited to add: I just sent them another email, attempting to summarize what I said here. I’ll post back if I ever get an answer.

Boy, I don’t know what’s going on at Acronis. Maybe they are swamped and just don’t have time to answer emails. As I said in my first post, I’m in the midst of a trial run of their Disk Director software and I sent them a note on July 25 asking if I could still get the special price they offered 30 days ago. They have not responded to that email.

TWO days ago, I got an email from THEM advertising the special $29.99 price for True Image 8.0 and JUST NOW another email came in where that price has been changed to $39.99

I’m not too sure they’ve got a hand on their own business helm this week. We’ll see…..

Edited to add: I just sent them another email, attempting to summarize what I said here. I’ll post back if I ever get an answer.

One little side note on why I’m concerned. As I said earlier, I downloaded the two-week trial copy of Disk Director 9.0 and of course, would like to buy it at the “best” price I can get from them, so these confusing emails have bothered me a bit. You fellas may know this already, but on the trial version of Disk Director you CAN’T “commit” (finalize) any changes you make to a partition, so the trial software is really pretty useless, except to determine ease of use and evaluate the GUI, etc. I’m very satisfied with those things, but in light of “another thread” that I know you know about, I was trying to check out how long it would take to make some changes to a disk, but obviously I can’t do that.

As I think we’ve all concluded, I guess they’re pretty busy and I don’t blame them for not working on the weekend like we do so I’ll just keep waiting to see what they say. One thing is fer sure, I’m GONNA cut myself loose from Partition Magic, the former POWERQUEST product!

Just a followup in light of Deb’s concern in this thread. I’ve sent yesterday, a THIRD email to Acronis with my questions. The first two (July 25 and July 30) were sent to sales@acronis.com so this time I tried sending to info@acronis.com but still no answer as of now. Since my experience in past months has been pretty favorable, there must be something amiss with those folks. More later…

Just a followup in light of Deb’s concern in this thread. I’ve sent yesterday, a THIRD email to Acronis with my questions. The first two (July 25 and July 30) were sent to sales@acronis.com so this time I tried sending to info@acronis.com but still no answer as of now. Since my experience in past months has been pretty favorable, there must be something amiss with those folks. More later…

You and Bob are probably on to something with the support email address. My first two emails went to “sales” because that’s the source of the advertising emails they send. When I got no response to either, I sent my third to “info” on the premise that sales WAS more than likely swamped. As of this moment, I still have no response from Acronis. For my part, I have no reason to be in a hurry, it’s just that I was trying to take advantage of the $30 prices for BOTH the TI upgrade and the Disk Director suite. Maybe I should write to “support” (and include my TI serial number )

Way to go, Skitterbug. One thing you might want to check on, while you can still get it for $30 – what are the “improvements” from the old Partition Expert to the new Suite? I didn’t look very far on their site for that info, since I’m trying to switch from the old PowerQuest product.

Way to go, Skitterbug. One thing you might want to check on, while you can still get it for $30 – what are the “improvements” from the old Partition Expert to the new Suite? I didn’t look very far on their site for that info, since I’m trying to switch from the old PowerQuest product.

I guess my questions must be ones they don’t want to answer since it’s been another two days without hearing from Acronis. I did send a note to support this time and within an hour I had an auto-responder message, so at least I know it was received. I had been thinking that maybe mail from them was going into “netherland” because of my recent ISP change, but that can’t be the problem since I got the automatic message AND their advertisements. Those of you who HAVE had response are lucky I guess. I’ll keep waiting…

It turns out that my experience was about the same as yours. I finally did get an email from Support two days ago “authorizing” my download of TI 8 at the special price. Unfortunately they didn’t mention Disk Director 9 but after a couple more messages back and forth, I found an email this morning with a link to download it as well… As it turns out, as I write this post their site is not accessible so I’ll have to try again later. Maybe Bob’s “cousin” or my Mafia friend helped out

Lemme check around, Dave. The non-trial version of Version 8 includes a PDF user doc file specifically for Version 8, but I don’t know what comes with the trial version. If I can find something, I’ll post back here.

Lemme check around, Dave. The non-trial version of Version 8 includes a PDF user doc file specifically for Version 8, but I don’t know what comes with the trial version. If I can find something, I’ll post back here.

It turns out that my experience was about the same as yours. I finally did get an email from Support two days ago “authorizing” my download of TI 8 at the special price. Unfortunately they didn’t mention Disk Director 9 but after a couple more messages back and forth, I found an email this morning with a link to download it as well… As it turns out, as I write this post their site is not accessible so I’ll have to try again later. Maybe Bob’s “cousin” or my Mafia friend helped out

I guess my questions must be ones they don’t want to answer since it’s been another two days without hearing from Acronis. I did send a note to support this time and within an hour I had an auto-responder message, so at least I know it was received. I had been thinking that maybe mail from them was going into “netherland” because of my recent ISP change, but that can’t be the problem since I got the automatic message AND their advertisements. Those of you who HAVE had response are lucky I guess. I’ll keep waiting…

You and Bob are probably on to something with the support email address. My first two emails went to “sales” because that’s the source of the advertising emails they send. When I got no response to either, I sent my third to “info” on the premise that sales WAS more than likely swamped. As of this moment, I still have no response from Acronis. For my part, I have no reason to be in a hurry, it’s just that I was trying to take advantage of the $30 prices for BOTH the TI upgrade and the Disk Director suite. Maybe I should write to “support” (and include my TI serial number )

One little side note on why I’m concerned. As I said earlier, I downloaded the two-week trial copy of Disk Director 9.0 and of course, would like to buy it at the “best” price I can get from them, so these confusing emails have bothered me a bit. You fellas may know this already, but on the trial version of Disk Director you CAN’T “commit” (finalize) any changes you make to a partition, so the trial software is really pretty useless, except to determine ease of use and evaluate the GUI, etc. I’m very satisfied with those things, but in light of “another thread” that I know you know about, I was trying to check out how long it would take to make some changes to a disk, but obviously I can’t do that.

As I think we’ve all concluded, I guess they’re pretty busy and I don’t blame them for not working on the weekend like we do so I’ll just keep waiting to see what they say. One thing is fer sure, I’m GONNA cut myself loose from Partition Magic, the former POWERQUEST product!