• Insert Autotext Not Available in Header/Footer (XP/SP2)

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    WSSueCross
    AskWoody Lounger
    October 27, 2003 at 6:24 pm #395649

    On trying to enter the document name & path in a footer my husband has noticed that the whole “Insert Autotext” button is greyed out on the Header/Footer toolbar. Any ideas as to cause or better still cure?
    Regards

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    • WSHansV
      AskWoody Lounger
      October 27, 2003 at 8:21 pm #736135

      Does this happen in every document? This problem isn’t mentioned anywhere as far as I can see.

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      • WSSueCross
        AskWoody Lounger
        October 27, 2003 at 9:47 pm #736211

        Yes, Hans it does. I have had him send the doc in question to me (with Word 200 SP3) and I have no such problems. I have got him to look at View Header Footer in other totally unrelated docs and it is greyed out in all of them. I tried looking on the Microsoft KB and came up with nothing that seemed remotely relevant. I am totally stumped.
        Regards

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        • WSHansV
          AskWoody Lounger
          October 27, 2003 at 10:03 pm #736218

          I have no idea either. You might walk him through Phil Rabichow’s Systematic Approach to Behavioral Problems in Word (97/2000).

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          • WSSueCross
            AskWoody Lounger
            October 28, 2003 at 8:05 am #736364

            Thanks Hans I will try to set aside some time at the weekend to take him through it – not using XP myself I had hoped that there might be some new setting that I wasn’t aware of – just like the “hide white space at top of page setting” that took me weeks to figure out!

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          • WSSueCross
            AskWoody Lounger
            October 28, 2003 at 8:05 am #736365

            Thanks Hans I will try to set aside some time at the weekend to take him through it – not using XP myself I had hoped that there might be some new setting that I wasn’t aware of – just like the “hide white space at top of page setting” that took me weeks to figure out!

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        • WSHansV
          AskWoody Lounger
          October 27, 2003 at 10:03 pm #736219

          I have no idea either. You might walk him through Phil Rabichow’s Systematic Approach to Behavioral Problems in Word (97/2000).

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        • WSPhil Rabichow
          AskWoody Lounger
          October 27, 2003 at 11:10 pm #736259

          You might try renaming normal.dot (with Word closed) & letting Word rebuid it. Perhaps there are no autotext entries or they became corrupted.

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          • WSSueCross
            AskWoody Lounger
            October 28, 2003 at 8:06 am #736370

            Phil – Messing with his Normal dot could cause severe marital discord! I am going to try to take him through your systemic approach if I can store up enough patience reserves this weekend. Thanks

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            • WSCheryl F
              AskWoody Lounger
              October 28, 2003 at 1:48 pm #736447

              AutoText entries are style-sensitive. Click in the footer area and check the style listed in the formatting toolbar. If the style is other than Footer, that may be the problem. Type Footer in the style box, then press Enter to see if the entries appear. If not, there may be corruption in the normal.dot. If you have to rename the normal.dot, use the Organizer to move any macros, AutoText, customizations, etc. to the new normal.dot.

              Cheryl

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            • WSSueCross
              AskWoody Lounger
              October 28, 2003 at 2:00 pm #736457

              I managed to get a while on my own with the machine and when I checked there were no autotext entries at all in normal dot – the only template my husband uses! I simply deleted and forced a new instance of normal dot and then added one or two tweaks so he won’t notice anything other than the fact that he will be able to insert the file name in his footers!
              Thanks to you all

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            • WSSueCross
              AskWoody Lounger
              October 28, 2003 at 2:00 pm #736458

              I managed to get a while on my own with the machine and when I checked there were no autotext entries at all in normal dot – the only template my husband uses! I simply deleted and forced a new instance of normal dot and then added one or two tweaks so he won’t notice anything other than the fact that he will be able to insert the file name in his footers!
              Thanks to you all

              Reply | Quote
            • WSCheryl F
              AskWoody Lounger
              October 28, 2003 at 1:48 pm #736448

              AutoText entries are style-sensitive. Click in the footer area and check the style listed in the formatting toolbar. If the style is other than Footer, that may be the problem. Type Footer in the style box, then press Enter to see if the entries appear. If not, there may be corruption in the normal.dot. If you have to rename the normal.dot, use the Organizer to move any macros, AutoText, customizations, etc. to the new normal.dot.

              Cheryl

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          • WSSueCross
            AskWoody Lounger
            October 28, 2003 at 8:06 am #736371

            Phil – Messing with his Normal dot could cause severe marital discord! I am going to try to take him through your systemic approach if I can store up enough patience reserves this weekend. Thanks

            Reply | Quote
        • WSPhil Rabichow
          AskWoody Lounger
          October 27, 2003 at 11:10 pm #736260

          You might try renaming normal.dot (with Word closed) & letting Word rebuid it. Perhaps there are no autotext entries or they became corrupted.

          Reply | Quote
      • WSSueCross
        AskWoody Lounger
        October 27, 2003 at 9:47 pm #736212

        Yes, Hans it does. I have had him send the doc in question to me (with Word 200 SP3) and I have no such problems. I have got him to look at View Header Footer in other totally unrelated docs and it is greyed out in all of them. I tried looking on the Microsoft KB and came up with nothing that seemed remotely relevant. I am totally stumped.
        Regards

        Reply | Quote
    • WSHansV
      AskWoody Lounger
      October 27, 2003 at 8:21 pm #736136

      Does this happen in every document? This problem isn’t mentioned anywhere as far as I can see.

      Reply | Quote
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