• can’t uninstall USB driver (SR1)

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    WSamacs
    AskWoody Lounger
    June 24, 2003 at 10:08 pm #389540

    I installed a Motorola Surf 4200 USB cable modem on my PC but I am having driver problems with it. Whenever, I surf the internet I get a BSOD crash with a BUG_CODE_USB error. Have updated driver but still same problem. I want to uninstall the modem and try again. However, whenever I try to uninstall it I get another BSOD. To see the modem in device manager and uninstall it, it has to be connected. Is there a way to uninstall it without it being connected?

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    • joep517
      AskWoody MVP
      June 24, 2003 at 10:42 pm #688338

      Did you follow the steps in the readme as stated below?

      **** Windows Windows XP

      If a Motorola SURFboard Cable Modem was previously installed (successfully or unsuccessfully),
      ensure the USB cable from the SURFboard cable modem IS CONNECTED to the PC and the cable modem.
      Uninstall the SURFboard USB Cable Modem using the Windows Device Manager beginning at Step 1.
      If this is a new install proceed to Step 10.

      1. Right click on “My Computer” and choose “Properties”.

      2. In the “System Properties Window”, click on the “Hardware” tab.

      3. Click on the button “Device Manager”.

      4. Under “Network Adaptors”, right click on the “Motorola SURFboard 4100 USB Cable Modem”
      and choose “Uninstall”.

      5. Unplug the USB cable from the cable modem.

      6. Using Windows Explorer, go to the drive that has the media that contains the 2.0.0 drivers
      and the “Remove” utility.

      7. Double click on the “Remove.exe” icon.

      8. From the “SURFboard Cable Modem USB Driver Removal” window, click on the “Remove Driver” tab.

      Note: Depending on the files found by the removal utility, you may see errors during the removal
      process. This is acceptable.

      9. After the removal process is completed, “Exit” from the “SURFboard Cable Modem USB Driver Removal”
      application and plug the USB cable into the cable modem. If the cable was not removed prior
      to running the “Remove” utility, unplug it and plug it back in. Ensure the cable modem is
      powered on. This will initiate Microsoft’s “Found New Hardware” process.

      10. Ensure that the media that contains the new driver files is inserted in the appropriate
      drive.

      11. The “Found New Hardware” wizard will ask if you wish to “Install the software
      automatically (Recommended)”. Ensure that is the only item selected and click “Next”.

      12. When the “Completing the New Hardware Wizard” window appears, click “Finish”.

      13. In some cases you may have to request an IP address. Open up a “command” window,
      and type:

      c:ipconfig /release

      ipconfig /renew

      Notice that in step 5 you unplug the cable from the modem. That would mean XP would not recognize the modem. Can’t you just try to take up from there? Or, can’t you do a system restore to a time when the system was OK? Doing a system restore maybe the best thing to try first.

      Joe

      --Joe

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      • WSamacs
        AskWoody Lounger
        June 24, 2003 at 10:50 pm #688340

        Yes. I got these same instructions from the Motorola web site. As soon as I do step 4 I get a BSOD. I need to be able to get rid of the drivers some other way.

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        • joep517
          AskWoody MVP
          June 24, 2003 at 11:02 pm #688347

          Can you do a system restore to a time when things were OK? If not, I’d just unplug the modem and try going ahead with step 6.

          Joe

          --Joe

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          • WSamacs
            AskWoody Lounger
            June 24, 2003 at 11:18 pm #688350

            Can’t go back far enough for a restore. But will see what step 6 does. Thanks

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