• Multiple Personal Folders (Outlook 2000)

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    WSsjtmiller
    AskWoody Lounger
    October 11, 2001 at 5:18 pm #361420

    I have no idea what stupid user trick I did, but now I have 2 Personal Folders — with all the folders in the inbox duplicated. Does anybody have an idea as to how I can undo this?

    Thanks, in advance.

    SJMiller, Chicago

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    • WSegghead
      AskWoody Lounger
      October 11, 2001 at 8:54 pm #546267

      Can you right-click on the duplicate folder and delete it?

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      • WSsjtmiller
        AskWoody Lounger
        October 12, 2001 at 3:30 pm #546428

        No. When I right click and go to Properties, one of them says: “The set of folders could not be opened. The information store could not be opened.”

        On the other two, I can track the location to my outlook.pst file.

        Even if I rename my outook.pst file, and have Outlook create a new one (which is where I believe the trouble happened to begin with), there’s 3 Personal Folders.

        Thanks.

        SJMiller

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        • WSMaryJ
          AskWoody Lounger
          October 12, 2001 at 4:41 pm #546443

          Bum registry entry. Easiest is to delete the profile and start fresh – or edit the registry. The pst is listed in hte registry 2 times normally – you will have three entries. if you delete the right duplicate, problem solved.

          look in HKEY_CURRENT_USERSoftwareMicrosoftWindows NTCurrentVersionWindows Messaging Subsystem (remove NT for win9x). Of the two identical entires for the pst, in my experience, it’s typically the one fartherest away from the 3rd entry.

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          • WSsjtmiller
            AskWoody Lounger
            October 12, 2001 at 6:10 pm #546465

            Thanks for the tip. I tried uninstalling/reinstalling Office 2000 and it’s still a problem. Then I tried to edit the registry — and now I have three folders (but without the phrase Personal Folders) after it. Clearly I hacked the wrong thing. The only choice I had under Windows Messaging Subsystem was a folder Profiles and under that a folder called Microsoft Outlook Internet Settings.

            If it didn’t duplicate all the mail, I could probably live with it….

            Thanks for your help.

            SJMiller

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            • WSMaryJ
              AskWoody Lounger
              October 12, 2001 at 6:17 pm #546468

              no duuplicates of mail – they all point ot one folder. You could delete all of hte keys containing the pst name and start over… or create a new profile. I think for IMO it’s the same as corp, more or less. right click on the desktoip icon and choose properties. Delete the profile and start over – you will lose rules.

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            • WSsjtmiller
              AskWoody Lounger
              October 12, 2001 at 7:04 pm #546482

              MJ

              Lesson #1: make backup of Registry.

              Now, I have apparently “hacked” something important, because my error message is “Unable to open the Outlook window.”

              I would be more than happy to delete my profile and start over — no rules to loose. However, I am unclear as to which deskto icon you mean — the one for Outlook doesn’t seem to have anything associated with profile. I’m running Windows 2000, if that helps.

              sjm

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            • WSsilverback
              AskWoody Lounger
              October 15, 2001 at 2:54 pm #546809

              Sometimes the desktop icon is not a ‘proper’ Outlook icon and does not go into the right dialogue.
              Try Start | Settings | Control Panel and then double click on the Mail icon. This should deliver a dialogue which has a Show Profiles button.
              Click on this and you will see all the profiles for the Outlook installation on your machine. You can then select one and choose the Remove option.
              The field at the bottom of this dialogue box (When starting Microsoft Outlook, use this profile) shows which profile is the default. It will be this profile which is used when you double click on the desktop icon so that’s the one to remove and replace (YOUR DECISION!!!)
              Hope you get this sorted.
              Cheers

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            • WSsjtmiller
              AskWoody Lounger
              October 15, 2001 at 4:20 pm #546829

              Thanks for the tip. I will certainly file it away in case it ever happens again. I ended up deleting my profile (well, someone else actually did it!) and then we reinstalled Office 2000. Brutal but effective.

              Thanks to all for the help!

              SJMiller

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          • WSrlweiner
            AskWoody Lounger
            April 25, 2007 at 8:53 pm #1062394

            Mary,

            I’m having the same problem with phantom Personal (and Archive) folders. I looked at the registry entries, but there are 40 keys in the Messaging Subsystem category, several of which have entries saying “Personal Folders.” Any clues on finding the entries I need to delete?

            FYI, I tried creating a new mail profile and pointing it at my current PST file, but the new profile also had phantom folders. I looked at its Messaging Subsystem entries and there are 18 of them. None of them has an entry with the words “Personal Folders” in it.

            Robert

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            • WSJohnBF
              AskWoody Lounger
              April 26, 2007 at 2:17 am #1062425

              Robert, MaryJ may respond to your questions, but she is not very active in the Lounge these days. Let’s continue to discuss your problem in the thread you started.

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            • WSHansV
              AskWoody Lounger
              April 26, 2007 at 6:35 am #1062442

              To avoid further duplication, this thread is locked. Please post all replies in the thread starting at post 646,315.

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