• 24H2 – Outlook lost my printers

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    #2745970

    My Lenovo desktop installed 24H2 recently.  I didn’t ask it to, it just notified it need to restart to install some updates.  When I rebooted, it was running 24H2.  Now Outlook says I have no printers installed.  When I click on the down arrow at “No printers installed”, then click on “Add printer”, it brings up “Bluetooth & devices > Printers & scanners” from ‘Settings’.  Both of my printers are listed there.  I can click on my HP LaserJet & it shows it as ‘Idle’, so seems to know it’s there – but what to do then?  I don’t see anything to “Add” that printer to Outlook.

    Going directly to Settings and “Bluetooth & devices > Printers & scanners” and trying to do a “Print test page” I get a small window that says “The local print spooler is not running.  Please restart the spooler or restart the machine”.  I rebooted the computer and get the same message.  OK, I guess the print spooler isn’t running and that’s why I can’t print from Outlook.  What can I try next?

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    • #2745976

      Is one of your two printers shown as “Default”?

      Try the Printer Troubleshooter at Settings, System, Troubleshoot, Other trouble-shooters, Printer.

    • #2746027

      Try removing all printers, rebooting and reinstalling. Or restore an image backup and stop the 24H2 update with InControl.

      cheers, Paul

    • #2746054

      Working now.  I found the Print Spooler Service – it wasn’t running.  Got it started and the printer is working now.

    • #2749789

      I tried may time to start the spooler manually and stoped after few seconds.

      Can you tell me how to solve it, please?

      • #2749994

        You need to find out why it’s stopping. Event Viewer will have the information.
        Let us know what you find and we may be able to suggest a solution.

        cheers, Paul

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