Try these solutions :
https://support.apple.com/en-il/guide/iphone/iphf2d851b9/ios#:~:text=Transfer%20a%20file%20from%20your,to%20transfer%2C%20then%20click%20Add.

You can also upload to iCloud drive, Google drive…

That’s strange because Apple developed .MOV (QuickTime) format.

I’ve just had the same problem with iOS 14.0.1 and Windows 10 1909:

Try this… it worked for me:

1. Disconnect your iPhone from your PC.

2. On your iPhone, select Settings > Photos.

3. Scroll to the bottom and change the default TRANSFER TO MAC OR PC setting from Automatic to Keep Originals then close Settings.

4. Reconnect your iPhone to your PC, wait until your iPhone is recognised as a portable device then, in File Explorer, drill down to the photo/video folder within the iPhone’s Internal Storage > DCIM storage hierarchy until you can see your photos and MOV files.

For example, here’s my iPhone SE2 attached to my Win 10 1909 laptop:

5. In File Explorer’s Search box enter MOV (it’s easier than changing to Details view then changing the Sort order to Type to group the MOV files together). This will show you all the MOV files in the folder.

6. Select one of the MOV files (to move the mouse focus away from the Search box), press CTRL+a (to select *all* the MOV files) then CTRL+c (to copy them to the Windows clipboard).

7. Change to your preferred destination folder and press CTRL+v to paste the MOV files.

Please post back to tell us whether this worked for you.

Important: Change the Settings > Photos setting back to Automatic for the time being and – if this works for you – *only* use the changed format as a workaround for transferring MOV files, *not* photos. I think this is a bug since iOS 11 but I just want to see if you see the same result, i.e. transfers of MOV files working as expected when the change is made

Hope this helps…

Now this makes sense. Either Live Photos or HEIF is likely the culprit. Rick’s instructions should work. I’m not sure if there’s a good Life Photos or HEIF viewer for Windows.

Nathan Parker wrote:

Now this makes sense. Either Live Photos or HEIF is likely the culprit. Rick’s instructions should work. I’m not sure if there’s a good Life Photos or HEIF viewer for Windows.

I’m wondering if it’s a timeout issue.

Since iOS 11, Apple changed to the HEIC/HEIF format as the default for photos. However, the default setting in iOS is to automatically convert photos to JPG on transfer… ‘cos Windows understands JPG format natively and the photo files – even when expanded to the JPG format are usually less than 3MB each.

MOV files are a slightly different kettle of fish. Whilst there’s native support in Windows for the MOV video format, video files tend to be *much* larger than 3MB each hence why I’m wondering whether it’s some kind of timeout issue as iOS ponders what to convert them to for transfer.

I found that there’s no issue transferring them in ‘original’ format but the default iOS setting of ‘Automatic’ conversion of exported MOV files seems to be problematic.

The difficulty, of course, is that you can’t just leave the Transfer setting at Keep Originals… ‘cos then photos get transferred as HEIC files… and Windows has no native support for them.

One alternative is to change the default encoding format for photos from HEIC to JPG from within iOS. I remember doing this on my previous iPhone… but had forgotten to do this on new SE2. I’m going to do this now – even though it means slight loss of quality and larger file sizes… ‘cos IMO it beats having to find a HEIC-to-JPG utility for Windows.

As an experiment I AirDropped my iPhone video content over to my iPad (with no problems) then connected the iPad to my Windows 10 1909 laptop and tried transferring the videos from iPad to laptop via Lightning lead. The copy operation failed.

I got a lot further by turning the Transfer method from Automatic to Keep Originals… but still the copy operation failed after a few minutes. Looking at the MOV file it had failed on I could see it was large – 267MB. I disconnected/reconnected the iPad and copied just this single MOV file by itself without any problem. Similarly, groups of smaller files copied over fine… but – several minutes later – the copying failed again with a group of MOV files, one of which was 163MB. I chose the next file – a mere 3.3MB but still couldn’t copy it.

I disconnected/reconnected the iPad again and was able to copy the 163MB file without a problem.

I no longer think it’s a timeout problem. I’m convinced it’s a copy buffer issue, i.e. if you try to copy too much data at once then the process falls over… but if you copy large MOV files individually and just group smaller files together then it works.

As another test I set up a new destination folder on the laptop, selected all 23 MOV files on the iPad (900MB) and tried to copy them all at once. Only 11 files (189MB) copied over before the copy operation failed (without any error message)… and one of them showed as a zero-byte file. The zero-byte file should have been 4.9MB in size. This is a relatively small file but lends credence to my guess that it’s the sum total of data being copied together rather than the size of individual files.

If I’m right – and as I didn’t have any problems copying via AirDrop  – then I’m guessing that the Bluetooth radios involved have different/larger buffers than whatever is involved on the direct (Lightning) cable connection.

Hope this helps…

Well, I’m confident the issue is reproducible… but the workaround (as above) is effective… just a pain.

I haven’t found a suitable HEIC converter for Windows (I won’t use online converters) so, instead, I’m just going to have to keep swapping Transfer settings  between Automatic and Keep Originals (and copy MOV files in smaller group sizes) for the time being.

All I have to do now is get some sleep, do a bit more testing then file a bug report with Apple. 🙂

J9438 wrote:

And I thought Windows Updates were complicated. Whew!!!

Apple devices are build for seamless integration with Apple’s ecosystem : Mac, iPad, iPhone, Apple Watch, HomePod, Apple TV, HomeKit.. and not with Windows or Linux.
For Windows there are Samsung’s Smartphones + Microsoft integrations.
Apple still maintains iTunes for Windows (but not Safari).

There are numerous 3rd party apps that will copy any file from iPhone, iPad to a Windows PC.

https://www.easeus.com/iphone-data-transfer/best-software-to-transfer-files-from-iphone-to-pc-2017.html#:~:text=Option%201.,iPhone%20to%20PC%20%2D%20EaseUS%20MobiMover&text=As%20a%20free%20iPhone%20data,%2FiPad%2FiPod%20to%20another.

https://tunesgo.wondershare.com/

http://www.xilisoft.com/iphone-transfer.html

https://www.itools4.com/#itools-file-manager……

J9438 wrote:

I am not sure what the Lightning cable is but I guess that is the USB cable I connected between the phone and PC.

Yes, that’s right. It’s a USB connector at the PC end and a Lightning connector at the iPhone end.

J9438 wrote:

Does the shut down do more than a cable disconnect?

Yes, a ‘shut down’ re-initialises the phone completely whilst a disconnect/reconnect only does whatever the phone is programmed to do… which could be to clear out the copy buffer, but who knows. 🙂

The important thing is that it’s now working for you and you know what to do if it happens again.