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Symantec Endpoint Protection throwing blue screens
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- This topic has 8 replies, 4 voices, and was last updated 5 years, 4 months ago by anonymous.
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woody
Manager

October 15, 2019 at 9:29 am #1981908

Not sure what’s causing the problems (maybe a buggy update to Symantec?) but I’m seeing complaints all over about Symantec Endpoint Protection throwin
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- jabeattyauditor
  AskWoody Lounger
  
  October 15, 2019 at 9:36 am #1981913
  
  We’re not seeing it here – we’re on 14.0 RU1, build 3752. Can you get release and build info from anyone you know who is directly affected?
  
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- woody
  Manager
  
  October 15, 2019 at 10:12 am #1981944
  
  Symantec says “When BSOD happens, Intrusion Prevention signature version is 2019/10/14 r61.”
  
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- jabeattyauditor
  AskWoody Lounger
  
  October 15, 2019 at 10:18 am #1981957
  
  woody wrote:
  
  Symantec says “When BSOD happens, Intrusion Prevention signature version is 2019/10/14 r61.”
  
  Understood, but it’s probably only happening to a specific release and build number of SEP. (R61 is the signature file number, which would be consistent across the releases/builds.)
  
  Symantec’s article is particularly devoid of detail; I wonder if this is the new norm now that Broadcom’s acquisition is underway.
  
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- anonymous
  Guest
  
  October 15, 2019 at 10:24 am #1981962
  
  SEP OCTOBER 14 r61 from Symantec is the cause. Symantec has a patch for r62 that will fix.
  
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- anonymous
  Guest
  
  October 15, 2019 at 10:26 am #1981965
  
  You can boot if you disconnect from network. SEP seems to only crash the system when it can hit network.
  
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- anonymous
  Guest
  
  October 15, 2019 at 10:50 am #1982038
  
  Not happening on my computers, running a mix of Win 10 1809 and 1903, Symantec Version 14.2 RU1 (14.2.3332.1000), IPS def is still 2019/10/14 r61
  
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  jabeattyauditor
  
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- cluffernut
  AskWoody Plus
  
  October 15, 2019 at 3:00 pm #1982222
  
  Not seeing it *yet*, we’re on 14.2 RU1 MP1 build 14.2.4814.1101, however just noticed IPS sequence number is 191014062 (R62?).
  
  This reply was modified 5 years, 5 months ago by cluffernut.
  
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- anonymous
  Guest
  
  October 17, 2019 at 12:11 pm #1983783
  
  14.2 RU1 defs for r62 are not yet coming down via Live Update. Also due to a bug you cannot use the .jdb files to update via SEPM. We had to deploy them using SCCM direct to the clients as a workaround. We’ve been chasing Symantec about this for 2 days now with no joy. Luckily only a small fraction of our machines are on 14.2 RU1 due to a partial rollout.
  
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