• Windows immediately restarts after shutdown

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    petergrayiv
    AskWoody Plus
    September 16, 2019 at 8:15 am #1952494

    I upgraded a Lenovo Win 7 Pro laptop to Win 10 Pro 1903 yesterday.  All seemed well.  When I went to shut down, the laptop was off for about 2 seconds and then restarted itself!  When Windows restarts, if I use the shutdown icon at the lower right of the Welcome screen it does shutdown and it stays shut down.  Any idea what’s going on?

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    • anonymous
      Guest
      September 16, 2019 at 9:54 am #1952588

      have you tried disabling Fast Startup?
      control panel-
      power options-
      (lefthand panel) choose what the power options do-
      Turn on Fast startup (untick box)

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    • anonymous
      Guest
      September 16, 2019 at 3:33 pm #1952939

      Thanks for the reply.

      Actually, I set HiberbootEnabled to 0 in the registry, which does the same thing, I believe (since “turn on Fast startup” no longer appears as a choice).  Still no change.  If I go to Clean Boot State and select “Diagnostic startup”, I can get it to shut down (once) after a reboot.

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    • cmptrgy
      AskWoody Lounger
      September 17, 2019 at 7:18 am #1954183

      See if this works

      Use command prompt as administrator

      Type shutdown /s /f /t 0

      It forces running apps to close, and then performs a full shutdown of the computer.

      HP EliteBook 8540w laptop Windows 10 Pro (x64)

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    • Moonshine
      AskWoody Lounger
      September 17, 2019 at 9:51 am #1954399

      It sounds like your system is crashing during a shutdown.

      Windows is configured to automatically restart when the system crashes and that includes crashes that happen after you activate a shutdown option.
      Try typing View advanced system settings into the Search Bar and then press the Enter key.
      In the Advanced tab > Start-up and Recovery > Settings, uncheck Automatically Restart in the System Failure section > OK.

      See if that makes a difference.
      Unfortunately, if your system shuts down now as required, all this tells you is that your system is indeed crashing on shutdown and won’t give an explanation why. You’ll need to look elsewhere.

      • This reply was modified 5 years, 9 months ago by Moonshine.
      1 user thanked author for this post.
      Morty
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      • Morty
        AskWoody Lounger
        June 30, 2020 at 5:38 pm #2276711

        My computer has been restarting after shutdown. But now I’m wondering, if it’s because of some system failure, maybe I shouldn’t uncheck the “Automatically restart” box.

        Should I leave bad enough alone?

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        • Paul T
          AskWoody MVP
          July 1, 2020 at 12:37 am #2276776

          Uncheck it and test. Nothing to lose.  🙂

          cheers, Paul

          1 user thanked author for this post.
          Morty
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          • Morty
            AskWoody Lounger
            July 1, 2020 at 1:01 pm #2276948
            Paul T wrote:

            Uncheck it and test. Nothing to lose. 🙂

            The greatest wisdom seems to always be the simplest.

            Thank you. Will try.

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    • petergrayiv
      AskWoody Plus
      September 17, 2019 at 6:18 pm #1955057

      Thanks so much!  That did the trick.  I knew about unchecking “Automatically restart” but couldn’t find the setting.  There were two programs which no longer worked after the Win 10 update and I hadn’t uninstalled them yet.  One of them may have been the culprit.  No matter; the laptop shuts down every time now.

      1 user thanked author for this post.
      cmptrgy
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    • petergrayiv
      AskWoody Plus
      September 17, 2019 at 6:51 pm #1955161

      cmptrgy:  Thanks for the reply.  I have a shortcut on the Desktop that does the same thing and there was no difference whether I used that shortcut or whether I used the shutdown built into the Win 10 Start Menu.

      1 user thanked author for this post.
      cmptrgy
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