• Technology fail! Hackers steal $870M from Zelle users, US says

    PUBLIC DEFENDER

    Brian Livingston

    By Brian Livingston

    Three of America’s largest banks — Bank of America, JPMorgan Chase, and Wells Fargo — were sued last month by the US Consumer Finance Protection Bureau (CFPB) for fraudulent losses suffered by their Zelle online-payment customers.

    These banks and others launched Zelle in 2017 to compete with electronic funds-transfer apps like PayPal, Venmo, and Cash App. But the financial institutions failed to implement basic fraud-prevention measures, and as a result, Zelle customers have lost $870 million to hackers since the services began, the CFPB says.

    Read the full story in our Plus Newsletter (22.02.0, 2025-01-13).