• Can’t get email?

    Posted on June 23, 2024 at 01:13 CDT by • Comment in the Forums

    Sometimes, the reason isn’t you, it’s them. Case in point a coworker is on a cruise right now and contacted me via text messaging to ask why he couldn’t get his Comcast email and it kept prompting him for a password. While you are on vacation you might not want to access technology, but then again if you need access to confirmations and what not, sometimes you need email.

    It turns out, or rather, it appears that Comcast still is blocking the IMAP ports when you are not on a regular wifi and are on a Cruise ship. I told him to use the web URL and access it that way.

    IMAP uses specific port numbers, specifically 993 or 143. On the Internet connection on the ship, clearly they are blocking those ports.

    It reminds me that while email is so used by everyone, it’s still something that we don’t always have total control over. Vendors block ports, or change authentication methods, or change defaults and don’t communicate well what they are doing.

    Like this… wouldn’t it be better if there was some sort of splash page provided by Comcast that indicated what the block was?

    Have you ever been surprised about a change in email that no vendor told you about?

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