• Sometimes you need to pull the plug

    This morning I had to run to the office to diagnose why a Windows 10 21H2 workstation was not booting. It had a black screen. Normally on the weekend is when I patch and this was one of the machines I have install updates early to review the impact on machines. I’ll then log in on Saturday morning to check and make sure everything is operational. Knowing that I have a workstation backup (Macrium reflect to a large server), a spare SSD hard drive at the office, I knew I could reinstall the operating system/restore the workstation should the patching process cause undue issues, or the hard drive died.

    When I got to the office, the lights were on the machine, but nothing on the screen. Knowing that there had been times when an update had frozen up the machine, I pulled the power plug, counted to five, and then plugged it back in. I pressed the power button and the system booted up to finishing up a bios update. It finalized the process and rebooted just fine.

    Now normally I don’t do bios updates automatically, nor do I do them at the same time as when I’m planning to do a security update so I’ll need to investigate why they both occurred at the same time, but I’m guessing having both occur at the same time caused the bios update process to freeze up.

    Updating bios software is an unfortunate, but necessary evil. Your best Windows 10 experience occurs when you keep your video card drivers and bios software up to date. At the same time, when it has issues, it’s extremely hard to be remote. You have to be there with the machine.

    Bottom line, always have a backup. Consider having a spare hard drive. Know you have options. And sometimes…. just pull the plug and count to five.

    Now waiting forPeach and Blackberry pie to bake in the oven, enjoy the summer!