Got a Western Digital My Cloud device? @ AskWoody

Got a Western Digital My Cloud device?

Posted on October 15, 2021 at 15:11 CDT by Susan Bradley • Comment in the Forums

Make sure that you know if you are supported or not – if you still plan to use these devices make sure they are NOT set to have remote/Internet access and are only accessible internal to your home network.

Support for your My Cloud device is changing

Western Digital continuously evaluates and improves our hardware, software, and services as security standards evolve. As a result, we’ve determined that it’s necessary to end support for prior generations of My Cloud OS, including My Cloud OS 3. You should act now to protect your content.

On April 15, 2022, support for prior generations of My Cloud OS, including My Cloud OS 3, will end. Your device isn’t compatible with critical security updates that are only available for My Cloud OS 5-compatible devices. As a result, you’ll only be able to access it locally. After April 15, 2022, your device will no longer receive remote access, security updates, or technical support. To help protect your content, we recommend that you back up your device, disconnect it from the internet, and protect it with a strong, unique password. Check out our recent My Cloud updates to learn more.

Thank you for being a long-time Western Digital customer. We understand that your content is important to you, and we appreciate that you trust us to help you preserve it. To show our appreciation, we’re sending you a 20% discount coupon in January 2022 that you can use toward an eligible device. Keep your eye out for another email from us with information about that discount.

Sincerely,
My Cloud Team

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