• Remote help to an iPhone or an iPad

    Posted on November 29, 2020 at 16:02 CST by • Comment in the Forums

    Michael Horowitz shared his experiences with remote control of an ipad:

    TeamViewer comes in many flavors, and the free QuickSupport version, when installed on iOS allows remote viewing. To the techie (you and me) the connection process is the same as when TeamViewer is installed on a Windows PC. I tested it on iOS 13 and 14 and it worked. But, the process of setting up the connection is, in my opinion, too hard for a non-techie. There are too many steps and its a bit confusing. Then too, the same applies to the process of ending the connection. And the documentation on this from TV is quite poor, to be kind.

    Hoping for a better experience I also tried AnyDesk for remote viewing of an iPad from a Windows PC. The experience was very similar to TeamViewer Quick Support which leads me to believe they are both using a function built into iOS.

    He said he went on to try Zoom’s remote viewing as well:

    I tried zoom and it worked fine. Interestingly, the remote viewing on zoom has a user interface very much like the other two. But, its a bit easier to start up the remote viewing once a zoom meeting is in progress. I tested zoom using my free account, so remote viewing of an ipad is not something you need to pay zoom for.

    Good to know!

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