• Problems updating Office 2019 Home & Student Click-to-Run

    Posted on May 16, 2020 at 21:39 CDT by • Comment in the Forums

    We’ve had a bunch of reports of problems with Microsoft 365 – not clear if it’s all versions, but some Click-To-Run is having problems.

    @petesmst kicked off this morning:

    I am using Microsoft 365 Home (Current Version: 2004 – Build 12730.20250 Click-to-Run)  on a Windows 10 (64-bit) Version 1909 (OS Build 18363.836)  Desktop PC. When attempting to “Update Now”, the download of updates starts and then stops after around 3-4 minutes.  Nothing further happens, even if left running overnight.

    Then an anonymous poster:

    I have Microsoft Office Home & Student 2019 16.0.12730.20250 on a Windows 10 Pro Version 1909 Build 18363.836 desktop PC. I tried to update Office yesterday and had similar issues. The update process seemed to generate some initial network activity but then it just sat there.

    Then @Brocktoon:

    Same exact issue that I’ve been dealing with for the past few hours this afternoon.  It must be affecting the click-to run stuff.  I’m also running Office 2019 Home&Student 16.0.12730.20250.  I even tried updating the latest Win10 May cumulative update, so I’m now running 1909 18363.836 … the Office update was hanging before, so it’s not the Win 10 update causing it. With my issue, the downloading update window didn’t go away after 20 minutes.

    One anonymous post points to this Reddit Office 365 thread from hadesscion

    When I run the setup for Office 365 the click-to-run process runs in the background, but it never installs. If I cancel the process and run the installer again, it opens up to the download screen but the progress bar doesn’t move.

    And to this Tweet from @trevordennis:

    Is there there some problem with getting office updates? I’ve been trying for two days and the download goes for hours and fails. Trying online repair and it’s sitting at about 3% for 30 minutes now.

    Are you having problems? Find any solutions?

    Office Patches/Security
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