• MS offers free repair (during warranty period) for Surface Laptop 3 cracked screen

    Posted on May 8, 2020 at 21:53 CDT by • Comment in the Forums

    That’s mighty big of them.

    Per KB 4561768:

    We have investigated claims of screen cracking on Surface Laptop 3 and have determined that, in a very small percentage of cases, a hard foreign particle may cause a hairline fracture in the glass that may seem to appear unexpectedly or without visible cause.

    If you believe your Surface Laptop 3 is experiencing this issue, you are encouraged to contact our Microsoft Support to initiate a repair free of charge during the warranty period of the device.

    If you have previously paid Microsoft for a Surface Laptop 3 repair that you believe experienced this issue, please contact Microsoft Support to learn about reimbursement.

    Wonder what’ll happen to out-of-warranty Surface Laptop 3s?

    Thx @Shawn_Brink_MVP on Tenforums.

    More details from Mary Jo Foley on ZDNet.

    Surface ,
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