What do you tell folks who say they’re happy with Win10 – and it never causes problems?

I say, hoooray!

Good for you. Keep doing what you’re doing.

But at the same time, have a little compassion for the folks who aren’t having such a happy time with it.

It’s absolutely true that hundreds of millions of people are using Windows 10, and almost all of them, almost all of the time, have no problems with Win10 or its updates. I think that’s great.

I’ve been using Win10 all day every day since before it was released, and I’ve had very few problems, too (although, as you may have noticed, I’m a bit circumspect about installing updates).

My Windows 10 All-In-One For Dummies books, at almost 1,000 pages each, are now in their third edition. So, yeah, I know Win10 pretty well. But I don’t recommend Win10 for everybody, and I certainly empathize with those who have Win10 problems.

The simple fact is that we don’t know how many people get zapped with the odd and sundry bugs that crop up in Windows and its patches. Microsoft may have an idea of how many, or few, get hit with each new bug. But they aren’t saying  — and, frankly, even if they did I wouldn’t believe them.

For those of you who say you manage a gazillion PCs, always update them immediately, and have never had a problem — man, I’m envious. Please keep posting here to tell us when things go right!

But for every success story I hear like that, I see a story like the one in my local newspaper yesterday:

Failed software update causes long delays at driver’s license centers throughout Tennessee

All driver’s license facilities throughout Tennessee were unable to provide service Monday due to a failed computer update.

The facilities experienced an IT issue that all but halted service, causing frustration among customers and state employees.

As the article goes on to explain, nobody seems to know quite what went on. Was it a botched Win7-to-Win10 upgrade? A server problem?

“It appears that all facilities across the state were impacted on some level (some more than others)… The software issue impacted the entire system which included card issuance, use of iPads and credit card payments.” … a similar system failure, which halted payment processing, occurred Friday. The system was down for two and a half hours.

I don’t know what happened, but the IT folks certainly got the short end of the stick. It always happens that way: No matter who or what’s at fault, IT’s the proximate cause, the easy (and sometimes the only discernible) villain.

So if Windows is working fine for you, I’m you’re biggest fan.

If not… well, thanks to the efforts of hundreds of you, there’s always help around here.