• Microsoft reps continue to recommend Surface Pro 6 owners install a beta version of Windows

    Posted on October 25, 2019 at 10:20 CDT by • Comment in the Forums

    I started to write about this a week ago, but decided to let it ride. Now, it’s back again.

    The advice being doled out for Surface Pro 6 owners on the Microsoft Answers forum is bad advice. In a nutshell, MS moderators continue to tell people experiencing the 400 MHz throttling bug or the Marvel driver bug that they should move to the Insider Program, join the Release Preview Ring, and install the latest beta test version of Win10 version 1909.

    Wrong.

    There’s a reason why it’s called a “beta,” folks.

    Barb’s two screenshots come from this moderator reply about the .4 GHz throttling problem and this moderator reply about the buggy Marvell driver.

    You may not realize it, but Surface owners who put their machines in the Insider program regularly receive firmware and driver updates that aren’t released to the public. Those firmware and driver updates can’t be uninstalled. Something else they didn’t tell you in Insider school, eh?

    As Barb says, this is no way to treat a paying customer! Telling people to install a version of Windows that’s still in testing, just to fix a Microsoft-created bug, is simply lousy advice:

    Business customers and careful consumers should NOT have to update their OS and join Windows Insiders. They need a Surface Insiders group separate from the OS where folks can test drivers or better yet, make them available as separate downloads

    16 million Insider guinea pigs, ripe for the plucking. If you don’t mind a mixed metaphor. Or a plucked pig.

    UPDATE from Bowman:

    If MS REALLY thinks that they are testing against production builds in release preview, that they are wrong and this means no one is widely testing against RELEASED builds. Microsoft needs a stand alone Insiders Ring for Surface testing so that IT folks can test on dedicated machines, etc. What is especially egregious is that the Marvel bug seems to impact Enterprise mesh networks/roaming more than consumer and you know that businesses don’t want to push to 1909 or ANY new release.

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