• Have a question about your AskWoody Plus Newsletter subscription?

    Posted on January 30, 2019 at 13:00 CST by • Comment in the Forums

    One of the joys (!) of handling the AskWoody CustomerSupport line all by my lonesome is that I get a chance to see the kinds of problems people encounter.

    Right now, the most common problem for folks making the transition from the now-defunct Windows Secrets Newsletter to the new AskWoody Plus Newsletter arises when people want to get into their account (check subscription status, renew a subscription, change an email address) or want to set up an AskWoody Lounge account and can’t – usually because the system tells them that their email address is already taken.

    There’s a long story surrounding the problem, but it all boils down to our dueling databases – we brought across a metric ton of subscribers and mashed them into the AskWoody database. But we didn’t have a username (the old Windows Secrets Newsletter database didn’t have usernames). So we took the email address on those existing Windows Secrets Newsletter accounts and pressed them into service as a username.

    Bottom line is that you may be having problems because your email address is lurking somewhere in the AskWoody system.

    Easy solution: Shoot me mail at CustomerSupport@AskWoody.com, preferably from the email address in question. I’ll blast away the old remnants and send you step-by-step instructions for building a clean AskWoody account, which should serve you for many years to come.

    Any problems? CustomerSupport@AskWoody.com. I don’t have all the answers, but I can guess at some of ’em. 🙂

    We’re getting closer to swallowing the whale. If you’re using WindowsSecrets.com — the Other Lounge — and want to get a leg up here before the Lounges merge, the best way to ease the transition is to sign up for an AskWoody account now.

    If you don’t have an AskWoody account, click Register in the upper right corner of this page, fill out the form, DON’T use your email address as a username, and follow the instructions. If WordPress bellyaches that your email address is already taken, shoot me mail at CustomerSupport@AskWoody.com. I’ll get the old junk blasted out. If you don’t get a confirmation email, shoot me mail at CustomerSupport@AskWoody.com. (Have you heard that one before?) Slog your way through, and you’ll be ahead of the game when the inevitable rollout, uh, rolls out.

    More details as we get the merger going.

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