• Word 2016 crashes when clicking on the File menu

    Posted on April 26, 2017 at 12:06 CDT by • Comment in the Forums

    A fascinating bug reported by Cave_West on the Microsoft Answers forum:

    Word 2016 is crashing when clicking on the File menu when certain (not all) documents are open…  if we open a document that works (a fresh .docx or any .doc) and while Word is still open try and open a problematic .docx it works.  If we try and open a problematic .docx with Word closed first, accessing the File menu causes Word to crash.  What’s interesting is that it doesn’t seem to be all .docx files, only certain ones, but for the moment we haven’t identified any commonality between the problem files, in fact most are simple documents with no embedded pictures, macros etc.

    Removing the Update for Word 2016 (KB3178720) resolves the issue.

    Anybody else seeing this?

     

    Office Patches/Security , ,
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