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  • Surface Pro Type Cover suddenly stops working

    Posted on August 10th, 2017 at 06:34 woody Comment on the AskWoody Lounge

    I’m seeing more and more reports of borked SP3 and SP4 Type Cover keyboards, likely linked to last month’s firmware/driver updates

    Computerworld Woody on Windows.

    UPDATE: According to Reuters, Consumer Reports has just removed the “recommended” designation for all Surface products.

    The non-profit publication surveyed 90,000 tablet and laptop owners and found that an estimated 25 percent of those with Microsoft Surface devices would be presented with “problems by the end of the second year of ownership,” according to a study published on Thursday.

    Why does that not surprise me?

    If that helped, take a second to support AskWoody on Patreon

    Home Forums Surface Pro Type Cover suddenly stops working

    This topic contains 10 replies, has 4 voices, and was last updated by  anonymous 3 days, 14 hours ago.

    • Author
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    • #128762 Reply

      woody
      Da Boss

      I’m seeing more and more reports of borked SP3 and SP4 Type Cover keyboards, likely linked to last month’s firmware/driver updates Post coming in Comp
      [See the full post at: Surface Pro Type Cover suddenly stops working]

    • #128770 Reply

      jescott418
      AskWoody Lounger

      This is why I still like old school notebooks and PC desktops. I have laptops that are 6 plus years old and still working as good as the day I bought them. Yes, a bit slow compared to today’s hardware. But still working as intended. I also find that anything wireless is nowhere near as reliable as anything wired. These Surface keyboards have been fickle from the start but I have experienced similar issues with any detachable keyboard system. What I don’t understand is why Microsoft can’t fix their own d**n products better then they do?

      5 users thanked author for this post.
    • #128788 Reply

      jescott418
      AskWoody Lounger

      Here’s are great USnews article on the Consumer Reports findings. https://www.usnews.com/news/top-news/articles/2017-08-10/microsoft-surface-devices-fail-on-reliability-consumer-reports  I’ve read other findings that support this in general Microsoft Surface devices are at the bottom of other reliability and support surveys.  Hardly the Apple Macbook killers Microsoft had marketed against in the beginning.

    • #128796 Reply

      anonymous

      Well Microsoft after all has had a very checkered history in the consumer product segment. The company has never displayed an aptitude or willingness to provide consumers with the support and service the segment demands and deserves.

    • #128801 Reply

      anonymous

      Likely, the unreliability of Surface devices is because most of them have been configured by M$ with the “Connected Standby” feature, which is like mobile smartphones, eg able to pre-fetch emails from the Internet even after being switched off.

      Computers with “Connected Standby” are prohibited by M$ from having the Legacy BIOS/CSM setting = must use UEFI mode for booting an OS/software.

      With the release of Windows 8 in October 2012, Microsoft’s certification requirements now require that computers include firmware that implements the UEFI specification. Furthermore, if the computer supports the “Connected Standby” feature of Windows 8 (which allows devices to have power management comparable to smartphones, with an almost instantaneous return from standby mode), then the firmware is not permitted to contain a Compatibility Support Module (CSM). As such, systems that support Connected Standby are incapable of booting Legacy BIOS operating systems.

      https://en.wikipedia.org/wiki/Unified_Extensible_Firmware_Interface

      If Secure Boot also cannot be disabled for whatever reason, such computers will likely only be able to install Win 10/8.1 = under M$’s full control.

      1 user thanked author for this post.
    • #128883 Reply

      anonymous

      Thank goodness I found somebody sensible for this because Microsoft does not care. I have 2 type cover and after an update they do not work anymore. I already did everything and only 2 times I managed to make it work. I do not know what to do.

      I need help – I have a SP3 PRO

      PS https://youtu.be/FjjMnw4iaUI

      • #131863 Reply

        S2tink
        AskWoody Lounger

        I am having the same issue with my surface pro 3 type cover. One day it worked perfectly(about a week and a half ago, now). I went through all of the suggested trouble shooting suggestions. I finally called Microsoft a week ago for supper. I have completely wiped my surface, done a hard reset, done a recovery from usb drive, updated AGAIN to 1703 et al, and the type cover STILL isn’t being recognized, and no filter showing up in device manager. My husband has a surface as well, with an identical type cover. I attached mine to his surface, and it works perfectly. To its credit, Microsoft support has been diligent in following up with me, but they HAVE tried to play it off as if there is something wrong with my surface…..which I know there is not because it works perfectly fine with the exception of the type cover….any other help or suggestions is greatly appreciated!

    • #128892 Reply

      anonymous

      So we’re back on those Windows 95 days of Plug & Pray.

    • #129145 Reply

      anonymous

      Mine isn’t working either and I am frustrated. I did everything on the help section. It just stopped working. Yesterday it was fine, which is why I am here trying to find an answer

    • #132021 Reply

      anonymous

      I finally found a solution to this issue!! Follow the steps under the second fix (two button shut down) on the following site:

      https://www.drivereasy.com/knowledge/surface-keyboard-not-working-solved/

      After doing this, my type cover responded and is back to normal.

      Hope this helps!

    • #138192 Reply

      anonymous

      Hello everyone,

      I also had this issue, and it seems like i fixed it.
      Type cover was doing nothing. No backlight, caps, Fn, nothing. Device manager was showing an HID Keyboard device. I tried installing the original MS drivers again, resetting to UEFI by holding powerbutton+volume up, but nothing worked.

      Finally i went to the UEFI BIOS and at devices, i switched off the “Type Cover port”. After that i chose exit and restart now. After reboot, the type cover backlight was working! Very strange since i had just disabled that port, but ok… The type cover was not yet working in windows, so i rebooted to UEFI again, and turned the Type cover port back on. After the reboot it worked again! It also showed in device manager as Surface Type Cover Filter Device.

      Not sure yet if this is a permanent fix or a solution for everyone with this same problem, but hopefully this can help you too.

      Kind regards, Michiel

      Edit to remove HTML

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