• Microsoft’s defense of Surface quality problems

    Posted on August 13, 2017 at 06:27 CDT by • Comment in the Forums

    Paul Thurrott has seen an internal Microsoft memo that tackles the Consumer Reports Surface reliability findings.

    Interesting read on Thurrott.com.

    Pardon me for sounding like a broken record, but Microsoft’s support on its own forums has been pathetic.

    UPDATE: Michael Allison at mspoweruser has an excellent analysis of the situation.

    If one were to take the Redmond line, the Surface line is immensely satisfying to customers, Intel was to blame for the Surface Pro 4 and Book issues, and that the subsequent products were better than the last one ( as if they were expected to get worse), etcetera. Microsoft will be working with marketing and other departments to share this information with consumers (So you can expect to see certain Microsoft news blogs touting the firm’s numbers in the coming weeks), and mount a full-fledged defence of the Surface.

    This guy knows whereof he speaks!

    As much as I love Surface, the firm is doing the wrong thing here. Now that Surface sales are threatened by Consumer Reports pulling their recommendation, Microsoft is stepping in. When Microsoft’s Surface Pro 3, 4, Book and Pro 2017 users were suffering from battery problems, reliability issues, hibernation issues, hot bagging, all this passion for their customers was nowhere to be seen.

    Yes, yes, yes!

    Check it out.

    Microsoft News ,
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