• KB 4025341, KB 4025337 cause crashes on some older hardware running Win7

    Posted on July 14, 2017 at 15:48 CDT by • Comment in the Forums

    There have been reports of BSODs after installing the July 11 patches on some older Win7 machines. Both KB 4025337, the security-only Update, and KB 4025341, the Monthly Rollup have been involved. Uninstalling the update fixes the problem.

    Many posters have reported successful installation of the updates. So it doesn’t appear that the updates themselves are broken, but, when combined with specific drivers, BSODs result. It is likely due to some of the changes Microsoft has made to Win7 via the patches. @NetDef reports that updating the Intel C600 chipset driver fixed the problem. Another report possibly points to AMD graphics drivers.

    If you have experienced a BSOD after installing the July 11 patches, your information would be helpful. The errors on the blue screen can pinpoint a conflict with a device. The Device Manager in the Control Panel is also an excellent source of information on installed drivers. What was the source of your drivers – from the manufacturer or were they Microsoft drivers?

    This is an example of the type of information that is useful:

    OS: Win7 Ultimate SP1 64bit
    PATCH: KB 4025337
    BSOD Info: STOP SYSTEM_SERVICE_EXCEPTION 0x0000003b
    CPU: Intel Core 2 Quad Q8200
    GRAPHICS: ATI AMD Radeon HD6450 v15.300.1025.0
    CHIPSET: Intel P35/G35/G31 r.10 (or version)
    FIX: Uninstalled update, or Rolled back HD6450 driver to n.15.200.1052.0, or Updated Intel chipset drive to…

    Any luck in identifying the the exact driver(s) involved would be most helpful to a lot of people.

    Windows Patches/Security , , , , ,
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