• HP is installing new spyware, “HP Touchpoint Analytics Client,” but the infection vector remains unclear

    Posted on November 29, 2017 at 04:00 CST by • Comment in the Forums

    I can’t tell which versions of Windows are getting infected, or what is installing the “telemetry” (love that word) enhancement, but there are lots of reports now about HP Touchpoint Analytics Service showing up as a scheduled service.

    See Günter Born’s original article.

    Also see Martin Brinkmann’s analysis on ghacks.

    Computerworld Woody on Windows.

    UPDATE: Rachel England at engadget reports that HP has responded to her story about the HP spyware. Here’s what HP said:

    HP Touchpoint Analytics is a service we have offered since 2014 as part of HP Support Assistant. It anonymously collects diagnostic information about hardware performance. No data is shared with HP unless access is expressly granted. Customers can opt-out or uninstall the service at any time.

    HP Touchpoint Analytics was recently updated and there were no changes to privacy settings as part of this update. We take customer privacy very seriously and act in accordance with a strict policy, available here.

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