• IE 11 will not download files

    Posted on May 4, 2016 at 14:23 CDT by • Comment in the Forums

    Okay, I’m stumped. JF wrote to me with a problem:

    I’m a tech, and I recently have had several computers with the same problem – Internet Explorer couldn’t download or looked like it was downloading and then crashed (“couldn’t download file”, “Internet Explorer has stopped”).  Either adware or malware makes configuration changes that persist, even after they are removed. This is particularly troublesome with Internet Explorer, since there is no real way to uninstall and re-install, and the reset option doesn’t always do the trick…

    The only response I get from the computer when attempting to download and save or run a file, e.g. an .mpg (will automatically run when double clicked using Windows Media Player, but will not save the file), pdf, or any other file is “The file couldn’t be downloaded”. This message happens either immediately, or the download progress bar shows the active download up to 99%, then it stops and I receive the message. As I stated, this only is happening with IE, not Chrome.
     
    I am at a loss and would really like to get to the bottom of this, and it seems there are many out there who need the same.

    He’s run Malwarebytes. I suggested that he run the Farbar Recovery Scan tool. He sent me a lengthy report, but still no luck.

    Anybody out there have an idea?

    Other ,
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