• Does AVG Free crash Internet Explorer 11?

    Posted on April 29, 2016 at 09:39 CDT by • Comment in the Forums

    Interesting question/observation from SH:

    A possible up and coming problem?

    A clients’ IE 11 was crashing on opening (Windows 7 Home Premium, 64 bit), would not even come up.  The user thinks this problem started ‘a couple of weeks ago…’. I tried opening in IE’s ‘safe’ mode, would still not open, was reporting some obscure error that when I Googled about it, didn’t find anything really meaningful

    Started Windows 7 in SAFE mode w/Networking, and it would open and go online. So, some driver or service that was firing up when Windows 7 was doing a full start up was causing the problem.

    After a number of other adventures with System Restore (to a black screen w/a mouse pointer), System Repair (failing), I finally got control of the system and started manually removing some software: the nVidia on-board driver and the latest version of AVG Free. After re-booting, IE 11 would open fine and go online, so it was either the video driver or AVG.

    I re-installed the video drivers and IE 11 still worked fine. I re-installed a fresh download of AVG Free and the problem was back, so I remove that again, and IE 11 was OK.

    I then Googled “AVG Free crashing Internet Explorer 11” with a time-frame of the last month, and finally came up with this ‘find’ at the following URL:

    http://answers.microsoft.com/en-us/ie/forum/ie11-windows_7/internet-explorer-11-crashing-with-error/72797b56-75c6-4465-a337-d60935a06e30?auth=1

    The 1st part of this post has essentially the exact error that IE 11 was throwing (I didn’t write it down or take a screen shot…my frustration level was waaay too high). What the ‘fix’ boils down to is: remove AVG Free, and replace with some other A/V package (I used MS Security Essentials for my customer…maybe not the best, but it didn’t crash IE 11).

    So…a number of other people that posted on the forum in the URL are also having the same problem, so there’s something going on…maybe not an ‘epidemic’ yet, but could perhaps be a budding problem, as it’s not just with my client’s system.

    I have no idea if it’s something that MS has caused with some recent update, or is being caused by AVG Free

    Other
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